IT Specialist

IT Specialist

Work Place Flexibility: Hybrid

This is a hybrid position located in Jackson, MS, Little Rock, AR, New Orleans, LA or The Woodlands, TX. Relocation assistance and sponsorship is not provided. The official title will be IT Specialist I, II, Sr or IT Consultant depending on selected candidates years of experience.

Job Summary/Purpose

This position provides support and expertise for real time specific applications for the IT Power Delivery Services business unit. One of the primary responsibilities for this position is the maintenance and support of the IEDMS (Intelligent Electronic Device Management System) application and its database and the support and troubleshooting of the Transmission substation RTUs (Remote Terminal Units) and connected grid protection devices. The RTUs collect telemetry information for the Transmission substations and overall power grid which is then transported to Entergy's real time energy management systems. This includes working with the appropriate teams from both IT and Transmission to troubleshoot communications from the RTUs back to the SCADA (Supervisory Control and Data Acquisition) system host. The other primary role of the Transmission Remote Access group is to ensure CIP compliance across the Entergy Transmission Grid in accordance with the rules and regulations set forth by NERC and FERC.

Job Duties/Responsibilities

• Provide technical support for the Intelligent Electronic Device Management System (IEDMS) and database used for remote access management of Transmission/Metering Intelligent Electronic Devices (IEDs) at the Transmission substations.
• Perform and support the password management for Transmission/Metering IEDs, including RTUs, port servers, clocks, relays, DFRs, and meters.
• Troubleshooting communication to SCADA and Remote Access systems for Transmission/Metering IEDs including break/fix activities and interfacing with vendors
• Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
• Developing and troubleshooting RTU Configurations and assisting the OTSS SCADA Team with Transmission field device SCADA checkouts.
• Perform and conduct new equipment testing including relays, meters, line sensors, IEDs.
• Train new contractors and employees on the field devices and applications utilized in OTSS work
• Participate and assist with audits, process improvements and corrective actions associated with CIP compliance for Transmission/Metering field devices which OTSS supports.
• Analyze user processes and requirements to identify potential improvements
• Communicate technical information, concepts, and ideas verbally and in writing
• Provide customer support and services for problems reported via service tickets. Primary customers include personnel from TCCs, DOCs, LBA, Entergy field relay, and 3rd party field relay (SHECO, CLECO, TVA, etc.)
• Participate in the team 24 hour on-call rotation
• Effectively collaborate with teammates in a virtual environment to provide project support, receive training, provide training, project collaboration, and continuous improvement
• Support the design, development, and testing of real time systems applications and enhancements
• Understand client business needs & objectives
• Demonstrated track record of relevant technology delivery
• Define and adhere to company processes and procedures used to comply with numerous industry standards. Compliance related workload has grown significantly and is forecasted to continue to create additional workload.

Minimum Requirements

Minimum education required of the position.

• Bachelor's Degree in Electrical Engineering or Computer Science (Preferred) or related Technical degrees and equivalent experience

Minimum experience required of the position.

• IT Specialist I: 0 - 2 years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
• IT Specialist II: 2+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
• IT Specialist Sr: 4+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
• Experience with the design, development, and/or testing of real-time system applications and enhancements
• Proven track record of understanding business objectives and supporting business needs
• Proven track record of relevant technology delivery
• Experience with NERC CIP requirements is a plus
• IT Consultant: 6+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
• Experience with the design, development, and/or testing of real-time system applications and enhancements
• Proven track record of understanding business objectives and supporting business needs
• Proven track record of relevant technology delivery
• Experience with NERC CIP requirements is a plus
• Experience with basic coding and scripting is a plus
• Experience with databases for applications is a plus
• Experience with IT services is a plus (Software Maintenance, VM Server Knowledge)

Minimum Knowledge, Skills and Abilities Required of the Position

• Ability to support real-time systems
• Knowledge of RTU configurations
• Knowledge of Site Alarm Edit Sheets and SCADA system
• Knowledge of Transmission Substation Protection/Data Acquisition Equipment
• Knowledge of utilizing substation design drawings
• Knowledge of the operation of the electric power and/or generation systems

Work Conditions

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.