IT Service Desk Analyst

*Description*
*Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
*Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users.
*Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software.
*Provides case status updates and metric reports to management.
*Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to remote IT support.
*Increased production standards.
*Increased CSAT goals.
*Assist with knowledge article creation.
*SME for critical business function/services.
*Other duties as assigned.
Preferred Qualifications and Experience
*Associate degree or equivalent experience preferred.
*Minimum if 1 - 2 years of prior Service Desk experience in a high volume IVR based call center.
*Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
*Basic knowledge and troubleshooting of Microsoft Office 365 applications.
*MAC experience would be preferred but not required.
*Additional Skills & Qualifications*
1. Microsoft Azure experience
2. Active Directory experience/ Microsoft Exchange experience
3. MAC OS
*Pay and Benefits*
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in El Dorado Hills,CA.
*Application Deadline*
This position is anticipated to close on Oct 11, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.