IT Help Desk

IT Support Specialist

Duration: 6 month contract to hire

About Company:

Is a fully integrated, next-generation cell therapy company

Responsibilities:

• Helpdesk & End-User Support
  • Act as a primary resolver for Tier 12 support requests
  • Monitor the IT ticketing system, responding to and closing tickets in a timely manner
  • Troubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, etc.)
  • Escalation management for advanced support issues
  • Contribute to the automation of repetitive IT support tasks
• Onboarding & Offboarding
  • Manage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc.
  • Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assets
• Asset and Inventory Management
  • Maintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissioned
  • Conduct periodic audits of hardware inventory and software license usage to ensure records are up-to-date
• IT Operations & Maintenance
  • Assist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, etc.)
  • Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, etc.).
  • Assist in gathering data for compliance documentation
  • Reinforce IT policies and security awareness at the user level
  • Work close with other IT members on special projects or urgent tasks as needed

Pay and Benefits

The pay range for this position is $38.00 - $48.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waltham,MA.

Application Deadline

This position is anticipated to close on Apr 29, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actALENTaccommodation@actalentservices.com for other accommodation options.