IT Service Desk Technician Co-Op

IT Service Desk Technician Co-Op

UniFirst Corporation, one of North America's largest uniform rental and facility service companies, is seeking a highly motivated and dynamic IT Service Desk Technician Co-Op to join the IT team. The position is responsible for providing first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.

This role will provide day-to-day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.

Please note that this will be a hybrid position based at our corporate headquarters in Wilmington, MA, and will be for the 6-month full-time Spring Co-Op cycle. Targeted dates: January 12, 2026 - June 26, 2026. This position is a paid opportunity.

Responsibilities:

• Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines
• Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment
• Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team's knowledgebase

Qualifications:

• Student currently enrolled in an accredited college/university degree program pursuing a bachelor's degree in Information Technology
• Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and strong technical aptitude
• Effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work on multiple tasks with a strong attention to detail and ability to stay organized

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.