IS Project Manager

Umass Memorial Health System-wide Quality, Performance Improvement, Patient Safety And Regulatory Compliance And Sustainability Efforts

Leads and manages UMass Memorial Health System-wide (UMMH) quality, performance improvement, patient safety and regulatory compliance and sustainability efforts using a data-driven approach, which aligns with ongoing organizational strategic initiatives. Leads and performs activities in select departments and divisions, related to performance improvement in patient care and regulatory reporting. Scope of activities include quality and patient safety assessments, analyses, facilitation, information system solution identification, communication, and development and implementation of best practices.

Major Responsibilities:

1. Leads as a change agent, improvement advisor and facilitator. Manages change in a planned and productive manner.

2. Leads and develops sustainable performance and process improvement strategies to align care, treatment, and services with evidence-based, experience-informed structures and processes.

3. Builds and defends the business case for Quality and Safety considering return on investment (ROI), regulatory or contractual requirements, and strategic competitive advantages.

4. Creates an environment to review, recommend, and adopt best practices as part of quality, safety, regulatory and/or performance improvement.

5. Ensures practices, policies, and activities are in compliance with the requirements of relevant regulatory/licensing/oversight bodies and ensures their readiness for associated review, inspection, reporting, and application processes.

6. Facilitates the development of priorities by establishing criteria for assessment (volume, risk, problem prone processes) based on data on past performance to assess gaps, external drivers including new regulations and standards, and leveraging performance improvement tools to create a matrix for priorities to aid in decision making.

7. Establishes a learning system by fostering creativity and encouraging spread of patient centric and evidence-based innovations.

8. Works collaboratively in a variety of settings at all levels of the organization and determines key functions with the setting. Applies concepts of prioritization, evidence-based practice, and applicable performance monitoring tools to support quality processes, analysis, and reporting.

9. Determines and implements appropriate designs to automate and/or improve new and existing reports, scorecards, and dashboards using a variety of applied statistical techniques and principles of data visualization.

10. Coaches and/or mentors individuals and teams in performance improvement strategies.

11. Assesses, designs, and evaluates Patient Safety and Regulatory processes.

12. Leads the development and implementation of comprehensive strategies to minimize risks and establishes action plans to address problems when identified.

13. Uses evidence-based tools and strategies to implement advances and improvement of risk factors that affect the safe delivery of healthcare, with a focus on the use of Health IT.

14. Analyzes and applies measures which are meaningful to project work.

15. Identifies and displays appropriate measures to evaluate process improvement efforts.

16. Performs data analysis of qualitative and quantitative data, review statistical reports, identify data needs, while maintaining attention to detail. May prepare data for regularly occurring committee/project meetings.

17. Assist with the intake process for new requests and data analysis for quality and safety related projects.

18. Facilitates analysis and interpretation of outcomes data for the organization.

19. Design and maintain dashboards for quality reporting and be able to perform basic troubleshooting of issues related to dashboards and reports.

20. Fosters an organizational culture of quality and safety, including emphasis on an environment of psychologic safety.

21. Participates in regulatory survey procedures and works collaboratively with regulatory agencies and the community we serve.

22. Supports UMMH System-wide committees as requested or required. Leads meetings of physicians, nurses and caregivers related to project work.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:

Required: 1. Bachelor's degree in public health, health care administration, business administration or related area.

Preferred: 1. Master's degree. 2. Clinical degree. 3. Certification in Healthcare and/or Quality.

Experience/Skills:

Required: 1. Five years related experience. 2. Strong knowledge of clinical processes and operations in a health care system. 3. Demonstrated leadership and project management skills, proficiency in statistical quality control techniques, operations analysis, and quality management training. 4. Excellent verbal and written communication skills. 5. Exhibits strong analytical skills to perform data analysis of qualitative and quantitative data, review statistical reports, identify data needs, demonstrates attention to detail. 6. Must be proficient in utilizing various computer software packages, including word processing, spreadsheets, relational databases, and graphic tools.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.