Manufacturing and Labs Workstation Engineer

Keywords: Windows workstation Engineer, Strong scripting skills – PowerShell, AutoIT, SCCM/MECM Knowledge

Top Must Have's: Strong knowledge of Windows infrastructure technology Support, Knowledge in scripting skills – PowerShell, AutoIT, Experience in software and security deployments using SCCM/MECM & Landscape

Role description:

Provides complex technical support, planning and coordination for the distributed Windows computer environment, including desktop, software, and hardware issues. Performs diagnosing of installations and resolution of desktop computer, operating system, instrument connections, application software and hardware technologies and associated problems for a Life Sciences company working in a regulated GxP environment. Tasked with gathering the required information to create, schedule and deploy application packages, and OS Images via SCCM and MDT on a large GLOBAL scale.

Essential Responsibilities

1. Proactively support Windows infrastructure technology to maintain 24x7 uptime
2. Maintain best practices on managing systems and services across all environments
3. Fault finding, analysis and logging information for reporting of performance
4. Manage, coordinate, and implement software upgrades, patches, hot fixes on workstations
5. Create and modify scripts or applications to perform tasks
6. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
7. Responsible for Software and security deployments using SCCM/MECM & Landscape.
8. Identifies and implements ways to strengthen, streamline and automate configuration and deployment processes for imaging workstations and updating Operating Systems via SCCM/MECM and other tools.
9. Group policies – create new, deploy, troubleshoot; review old, deconstruct, remediate
10. Ability to write technical instructions for complex setups in an easy-to-understand manner
11. Strong scripting skills – PowerShell, AutoIT; specific to system and application configuration
12. Provides guidance to less experienced personnel on hardware and software to ensure compliance with established standards, policies, and configuration guidelines.

Essential Performance Criteria

1. Fluent in technical English both spoken and written.
2. Communication - Frequency, timeliness, and clarity - responsive, thorough, and appropriate in number and duration given the assignment, project, or client's needs. Direct and to the point, avoiding "wordiness"
3. Professionalism – courteous and tactful in all interactions, utilizing common sense, integrity, and good judgment.
4. Judgment - Willingness to do "what's right" even in the face of aversion, question, or differing opinions. Know when to keep comments to yourself.
5. Attitude – confident, friendly, helpful, sincere, and positive.
6. Respect – listening skills are appropriately used. Praise and reward others' successes and accomplishments.
7. Courage – confront difficult situations promptly that affect our team, leadership, or customers, and do so in a positive, non-threatening way.
8. Responsibility - appropriately research issues and make timely decisions. Take ownership even if a wrong decision is made. Thrive on risk but minimize to an adequate level. Don't become paralyzed by analysis. Be fiscally responsible.
9. Innovation - think strategically and beyond the bounds of what is already being done.
10. Time Management – manage time appropriately to meet deadlines and commitments.
11. Output – produce work assignments safely, quickly, and efficiently and with a high degree of accuracy; all requiring limited supervision.
12. Flexibility – anticipate changes in work assignments, allowing for unknown factors or influences. Manage stress appropriately.
13. Initiative – seek out learning opportunities; continuously increasing technical and professional skills
14. Willing to shift working hours to Europe time zone during specific projects.

Required Qualifications/skills

1. Fluent in English both verbal and written.
2. Intermediate knowledge of ITIL v3 or later and ITSM best practices.
3. Expert knowledge of Microsoft Windows operating systems.
4. Expert knowledge and experience on Group Policy Objects (GPO's), Active Directory security and compliance configurations.
5. Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
6. Strong problem solving and communication skills.
7. Intermediate knowledge and understanding of LAN environments.
8. Intermediate knowledge of communication protocols.
9. Basic knowledge of risk-based security configuration.
10. Creative and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
11. A demonstrated ability to encourage and model positive cross-team partnerships.
12. Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems.
13. Understands the importance of good documentation practices.

Preferred Qualifications

1. College degree in Business or Computer Science or equivalent applied experience.
2. Experience in a regulated GMP environment.
3. 5+ years of progressive experience in skills listed above.