Inventory Team Lead, Google Store Retail Georgetown

DESCRIPTION

Google Inventory Team Lead

Mosaic ?is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day.?Mosaic is not about standing out from the crowd - we lead it! ?

The Team Lead, Inventory will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.

Compensation Range: $26-30 dollars per hour

RESPONSIBILITIES

Essential Functions of this Position:

• Lead and promote radically helpful environment by supporting product flow from receiving to customerpurchase

• Supervise and execute operational tasks including cycle counts, replenishment, reporting, visualstandards, stock flow and stockroom organization.

• Manage omni-channel systems including buy online and pick up in store.

• Manage spare parts inventory and store supply inventory.

• Process receiving, shipping, transfers including chargebacks and damaged goods.

• Mentor, train and foster team environment to deliver customer centric operational excellence.

• Supervise inventory preparation for new product launches, execute visual merchandising directivesand communicate critical inventory levels.

• Work closely with leadership to anticipate and plan for changing inventory and staffing needs.

• Meet & greet customers, assist with sales and complete transactions when necessary.

• Ability to act as first line to de-escalate and resolve customer issues.

• Ability to address and support Inventory associate questions.

Inventory:

• Accountable for adhering to the inventory standards

• Create inventory success through collaboration as a team, not solely as an individual contributor

• Maintain inventory accuracy by identifying and correcting stock variances

• Lead stock and teams through the accurate and timely completion of daily inventory tasks

• Assume responsibility for compliance of all retail inventory processes

• Ensure all stockroom organizational and safety standards are maintained

• Manage efficient and effective handling of all merchandise from shipment receipt, processing, andplanogram floor sets

• Review replenishment and in-transit reports to plan for merchandise placement substitution ifneeded

• Track productivity and ensure the team is meeting company standards for all visual merchandisingtasks

• Oversee implementation of all visual merchandising planogram instruction and ensure thepresentation meets brand standards

Supervise personnel to:

• Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenueand productivity

• Consistently demonstrate excellent interpersonal, leadership, and coaching skills

• Create a work environment where motivated people can excel, exceeding daily ownership goals

• Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience

• Support team and assist with consumer interactions and transactions

• Coach associates on opportunities with consumer interactions, recognize positive performance andhold associates accountable for poor performance

Management and Development:

• Inspire and engage associates by motivating team to succeed

• Promote passion, pride and commitment

• Lead by example and serve as a resource for product knowledge

• Develop associates for growth and promotion by delegating appropriate responsibilities andinspecting completion

• Coach to all competences to ensure consistency of expectations within location

• Improve associate engagement through appropriate behaviors and actions

• Observe and coach associates to provide feedback around consumer experience techniqueeffectiveness and providing excellent consumer service

• Resolve quickly any fraud issues communicated by security; may involve working with security orfinance team

Product Launches:

• Partner with management and other appropriate parties to successfully launch new products,services and processes and to review staffing forecast plan

• Actively inspect post-launch and drive improved results with best practices

• Inspect that associates are properly trained on new products and promotions to demonstrate anddiscuss with confidence

• Report concerns with associates' knowledge and/or behavior, and provide additional coaching and/ordiscipline as appropriate

• Coordinate with security, facilities and management to ensure smooth product launch-day executionincluding operations, staffing and scheduling

• Responsible for activity in space at all times

• Employ scheduling tool to properly staff and meet business needs, training and special events suchas product launches.

Compliance:

• Drive compliance of procedures and policies

• Ensure timely completion of required training to empower personnel to succeed

• Implement, execute and inspect existing and new retail programs, tools and training

• Responsible for ensuring the training for associates to ensure they have the appropriate level ofsystem/tool access for their roles and responsibilities.

Other:

• Manage 6-8 MOD segments per week

• Continuously display high integrity

• Develop strategic perspective and champion change

• Inspire others to high performance through collaboration and teamwork

• Utilize professional expertise to solve problems and analyze issues

• Capture initiative and strive for results

• Assist management in assigning the following: breaks, opening/closing tasks, & holding teamaccountable to their attendance

• Support management needs

• Other duties as assigned.

QUALIFICATIONS

• 5+ yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory

• 1-3 years' previous leadership experience in the telecommunications or consumer service relatedindustry

• Effective communication, presentation and interpersonal skills

• Strong organizational skills with attention to detail

• Experience working with any of the larger consumer electronics stores technology.

• Demonstrates passion for leading edge technology and product solutions.

• Possess strong written and verbal communication, and working knowledge of G-Suite

• Have a strong working knowledge of standard operating procedures

• Experience conducting coaching and positive reinforcement.

• Excellent communication skills and demonstrated ability to meet or exceed performance standards

• Ability to motivate team

• Ability to work flexible hours, including evenings, weekends and holidays

• Work with associates to elevate skills and performance, providing coaching on opportunities for improvement

• Maintain knowledge of all brand products - complete training and support associates with requiredtraining on current and upcoming products.

• Ability to effectively read and interpret schematic diagrams

• Ability to work flexible schedule including nights and weekends.

• Bilingual and Multilingual would be considered an asset (English and/or Spanish)

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, Dental, Vision, and Telehealth

• Basic Life Insurance and AD&D

• Voluntary Life Insurance

• Short Term and Long Term Disability

• Flexible Spending Account

• Health Reimbursement Account

• 401(k) match

• Legal Insurance

• Pet Insurance

• Employee Assistance Program

• Employee Discount Program

• Tuition Assistance Plan

• Paid Time Off and Company Paid Holidays

ABOUT US

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $27.00 - $30.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 10966

Employer Description: MOSAIC_EMP_DESC