Integration Application Production Support Engineer

Integration Application Production Support Engineer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We're seeking a dynamic and passionate Integration Application Production Support Engineer to join our Enterprise Integration production support team. This role demands a hands-on, proactive individual who thrives in high-pressure environments and is committed to ensuring seamless operations across mission-critical systems. In this role the right candidate will lead resolution for production incidents to minimize downtime and service disruption. The Integration Application Production Support Engineer will coordinate with cross-functional teams to troubleshoot and restore services quickly.

The Integration Application Production Support Engineer will provide 24/7 on-call support as needed, ensuring rapid response and resolution of issues. The right candidate will oversee root cause analysis efforts and drive the implementation of sustainable solutions. The Integration Application Production Support Engineer will lead the rollout of monitoring tools and automated alerts to enhance visibility across integration processes. In addition the Integration Application Production Support Engineer will define and enforce integration standards including documentation protocols, data flow diagrams, and troubleshooting playbooks.

Responsibilities will include

• Maintaining a knowledge base of recurring issues and solutions
• Performing regular system health checks and performance tuning
• Define and maintaining SLAs with business units
• Track and reporting on service metrics and KPIs
• Championing automation initiatives by uncovering opportunities and guiding the team toward execution
• Build and mentoring a high-performing support team
• Assigning clear roles and responsibilities, and foster accountability
• Managing relationships with vendors and service providers
• Ensuring external support aligns with internal standards and timelines
• Driving continuous improvement in support processes, system reliability, and team collaboration
• Serving as the primary point of contact for business and technical stakeholders
• Communicating status updates, risks, and incident reports effectively
• Ensuring adherence to enterprise policies
• Participating in audits and maintain documentation for regulatory compliance

Required Qualifications

• 7+ years of working knowledge of REST APIs, microservices architecture, and underlying infrastructure components (e.g., servers, databases, cloud platforms)
• 3+ years of experience leading a team
• Ability to drive the Incident Response Team
• Hands-on experience in production support for enterprise systems, with a strong focus on uptime and reliability
• Familiarity with ITSM tools, especially ServiceNow, for incidents, problems, and change management
• Ability to work in high-pressure environments, including 24/7 on-call rotations when required.
• Understanding of monitoring and alerting tools (e.g., Splunk, AppDynamics, Grafana) to proactively detect and resolve issues.

Preferred Qualifications

• Experience in production Support
• Experience in leading a team and collaborating with different teams and partners
• Knowledge in Healthcare Industry

Education

• Bachelor's degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.