Intake Assessment Counselor -- Caring for Caregivers EAP

Intake Assessment Counselor -- Caring for Caregivers EAP

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Intake Counselor, you will have the exciting opportunity to provide services focused on brief phone screenings rather than in-depth behavioral health assessments. In this role, you will provide essential intake services including short phone-based assessments, scheduling clients for ongoing counseling services, and offering information and referrals. While this is primarily a screening position, it may also involve minor crisis intervention and, depending on experience and fit, may include managing a small counseling caseload. This position is ideal for candidates with a clinical background who are comfortable working in a fast-paced, phone-based environment, rather than conducting extended face-to-face assessments. It requires the ability to quickly assess client needs and match them with appropriate services. You will use your skills and compassion to provide meaningful care, helping each patient feel heard, valued, and truly connected.

A caregiver in this position works days from 8:00 a.m. -- 4:30 p.m. Monday Friday on-site at Main Campus.

A caregiver who excels in this role will:

• Responds to intake calls and emails with sense of urgency and care.
• Provides intake services including brief assessments, scheduling, information and referrals.
• Offers consultation, crisis intervention, and case management services.
• Documents all information necessary to establish appropriate care and follow-up.
• Provides brief, solution-focused counseling to caregivers and eligible household dependents.
• Establishes and maintains relationships with internal team members, organizational stakeholders, and external providers to promote quality and continuity of care.
• Participates in continuing professional education, departmental meetings, and case consultation toward professional growth and development.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in a behavioral health field
• Licensed Social Worker (LSW) OR Licensed Professional Counselor (LPC)
• One year experience in a clinical setting; One year internship in a clinical setting may be considered
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision

Preferred qualifications for the ideal future caregiver include:

• Master's degree in behavioral health field
• Two years experience in a clinical setting
• Licensed Independent Social Worker (LISW) OR Licensed Professional Clinical Counselor (LPCC)

Physical Requirements:

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.