Inside Sales Representative- Lumber Sales Support

Ignite Your Career at Builders FirstSource

Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, is looking for passionate individuals to join our team. We are committed to making the dream of home ownership more achievable every day. At BFS, you will be equipped with all the tools, training, and resources you need, and you will be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Utilizes knowledge of sales techniques, company products/services, and general industry knowledge to provide sales and customer service support to both retail and contractor customers. Troubleshoots order processing issues to ensure customer satisfaction. Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying, and soliciting new customers and expanding business with current customers.

Essential Duties and Responsibilities

Provides customer support to walk-in retail or contractor customers and responds to telephone and email inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability, or specifications. Generates sales quotations requiring a working knowledge of company products, procedures, and practices.

Actively engages in selling company products and services. Provides material take-offs, estimates, and pricing of large packages (e.g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.

Schedules the production and delivery of orders with store operations.

Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying, and soliciting new customers and expanding business with current customers.

Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.

May participate in coordinating and conducting customer workshops.

Provides assistance to less experienced Inside Sales Representatives.

May assist with store housekeeping, signage, stocking, inventory control, and other related activities.

Plans and paces own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.

Remains current on customer preferences, changes in local codes, and product developments by attending in-house training sessions, vendor training, or reading trade journals.

Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.

Carries out other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.

Competencies

Knowledge of company products, competitor's products, and company standards

Knowledge of company product pricing, discount, and estimating formulas and guidelines

Strong verbal and written communication skills

Strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts, and the ability to influence and persuade

Proficiency in Office Suite

Knowledge of and ability to use motorized and non-motorized material handling equipment

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.