Inside Sales/Broker Representative

Job Title: Inside Sales/Broker Representative

Company: Bay Disposal

Location: Norfolk, VA

Position Overview:

The Inside Sales/Broker Representative will be responsible for generating new business opportunities, maintaining customer relationships, and driving sales in our disposal and recycling services. The ideal candidate will have a passion for sales, a strong understanding of customer needs, and the ability to manage and grow a sales pipeline. This position requires excellent communication skills, the ability to negotiate effectively, and a customer-first mentality.

Key Responsibilities:

• Sales Growth: Prospect and generate new sales leads through phone calls, emails, and other communication channels.

• Account Management: Manage a portfolio of existing customer accounts, ensuring satisfaction and retention by addressing any concerns or service-related issues.

• Brokerage Responsibilities: Collaborate with vendors and third-party service providers to facilitate solutions and ensure the best possible pricing and service offerings for clients.

• Client Engagement: Establish rapport with clients to understand their waste and recycling needs, provide tailored service options, and close sales.

• Market Knowledge: Stay up to date on industry trends, competitor activity, and new product offerings in the waste disposal market.

• Negotiation & Pricing: Negotiate contracts and pricing with clients, ensuring competitiveness while maintaining company profitability.

• Collaboration: Work closely with other departments (e.g., operations, logistics) to ensure smooth service delivery and customer satisfaction.

• Sales Reporting: Maintain accurate records of sales activities, pipeline progress, and customer interactions in the CRM system.

• Customer Support: Respond to customer inquiries and issues in a timely and professional manner, providing top-tier support and service.

Qualifications:

• 2+ year of inside sales, account management, or broker experience, preferably in the waste management, recycling, or related industry.

• Strong communication and interpersonal skills with the ability to build and maintain relationships.

• Excellent negotiation and problem-solving skills.

• Self-motivated, goal-oriented, and driven to succeed in a sales environment.

• Ability to work independently as well as collaborate with a team.

• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.

• Experience in the waste management or environmental services sector is a plus.

• Ability to multitask and prioritize effectively in a fast-paced environment.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).

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