Infrastructure Solution Engineer (SRE)

Infrastructure Solution Engineer

Are you early in your infrastructure career and looking to work on cutting-edge platforms, automation tools, and high-impact enterprise projects? We're looking for a motivated Infrastructure Solution Engineer to join a team focused on delivering resilient, secure, and automated infrastructure solutions. You'll partner with senior engineers and product teams to learn how to design, build, and operate infrastructure aligned with best practices in automation and reliability.

What You'll Do

• Support the design and delivery of infrastructure components including compute, storage, cloud, or network services.
• Assist in writing or testing automation scripts (e.g., Ansible, Terraform) for repeatable infrastructure builds.
• Contribute to system readiness reviews, documentation, and validation checklists.
• Partner with SREs and senior engineers to embed NFRs into solution planning.
• Learn how to use monitoring and observability tools to help ensure uptime and system health.
• Participate in solution walkthroughs and gain exposure to enterprise tools, delivery pipelines, and compliance frameworks

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

This role will be required to be in office 4 days a week in one of our Truist hubs: Atlanta, Charlotte or Raleigh.

Essential Duties and Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Qualifications Required Qualifications

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications

• 25 years of relevant experience in infrastructure engineering, DevOps, or systems administration.
• Basic knowledge of infrastructure components (e.g., servers, cloud VMs, networks, OS, containers).
• Familiarity with one or more scripting or automation tools (Ansible, Python, Terraform, Bash).
• Interest in learning about SRE principles, non-functional requirements, and CI/CD processes.
• Eagerness to work cross-functionally and ask questions to grow as an engineer.
• Solid documentation, communication, and follow-through skills.
• Experience working with service management tools like ServiceNow or automation platforms like GitLab CI/CD.
• Prior exposure to any monitoring, logging, or DR/backup tools.
• Passion for improving stability, performance, and automation.

Other Job Requirements / Working Conditions

• Sitting Frequently (25% - 50% of the time)
• Lifting Up to 25 lbs.
• Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.