Implementation Specialist, Business Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview Our Implementation Specialist ensures T-Mobile For Business (TFB) customers are onboarded seamlessly and efficiently. They utilize a proven structured implementation 'Plan, Deploy, Inspect and Transition' project plan to provide business customers a consistent, predictable and virtual no-stress switching experience. They deliver a best-in-class pre-sale and post-sale onboarding experience by owning and executing on end-to-end implementation plans for new and existing products, services and solutions. Implementation Specialists support multiple business sales teams, providing implementation support during customers' first 60 days of service.

Job Responsibilities :

• Collaborates with cross functional partners, business owners, and/or business points of contact to plan, customize and deploy products and services. Supports a high volume (~50) of projects concurrently.
• Works with customers to setup/train self-service portal and conduct first bill reviews.
• Works with Account Executives, Managers, and Sr. Managers to deliver updates, reporting, and feedback on active and presale projects. This includes preparing and presenting weekly to assigned Market (i.e., multiple Small and Medium Business - SMB, sales teams).
• Coordinates and resolves escalations: triaging provisioning issues, promotions missing, incorrect billing.

Education and Work Experience :

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years - Business experience including prior project management and/or customer account management in either customer service or sales.
• 2-4 years - Telecom background.

Knowledge, Skills and Abilities :

• Building Relationships Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects through completion. (Required)
• Communication Demonstrate communication and interpersonal skills. Ability to prepare and articulate T-Mobile's Implementation value proposition with customers on presale calls. (Required)
• Customer Relations Ability to support and manage customer relationships in a remote, virtual environment utilizing tools like email, Webex, Slack, phone, etc. (Required)
• Organization Ability to manage multiple implementations concurrently, in order to ensure completion of multiple virtual implementations that involve highly complex and/or critical customer issues in a time-sensitive, high-pressure environment. (Required)
• Telecommunications Demonstrated (SME) knowledge of solutions, technologies and operating systems (general wireless knowledge, iOS, Android, Fleet, OEM hardware, MDM solutions, etc.) in order to ensure effective set-up and/or transfer of key business apps. (Required)

Licenses and Certifications :

• Project Management Professional (PMP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): Yes
DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $52,900 - $95,400 Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.