IAM Secrets Management Platforms - Infrastructure Operations Manager, SVP (C14)

IAM Secrets Management Platforms - Infrastructure Operations Manager, SVP (C14)

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our operations & technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

The Role

We are seeking a highly motivated and experienced CyberArk and HashiCorp Infrastructure Manager to join our dynamic Authentication Operations team. The IAM Secrets Management Platforms - Infrastructure Operations Manager is a senior management level role responsible for the management of various support functions in the areas like Infrastructure, Integrations, Operations and Strategic Initiatives.

This role is a subject matter expert (SME) responsible for the design, implementation, maintenance, and advanced support of our privileged access management (PAM) and secrets management infrastructure leveraging CyberArk and HashiCorp technologies. This includes managing the full lifecycle from initial deployment and procurement to ongoing maintenance, upgrades, and integration with client applications. This role requires a strong background in automation, scripting, and infrastructure management, coupled with excellent communication, collaboration, and analytical skills. Experience with DevOps/DevSecOps/SRE principles is highly desired.

You will play a crucial role in ensuring the security and integrity of our critical systems and data by managing and securing privileged accounts and secrets. If you have a strong background in Cyber Security and consider yourself a technology leader with excellent communication skills, have a wide variety of skillsets including a firm grasp on operating systems, cloud technologies, hands on experience managing large enterprise security Infrastructure, then Citi is a place for you to be, as we offer the environment where skills like these can thrive.

Responsibilities

• Manage various franchise critical security application Infrastructure, specifically in secrets and privileged access management domain
• Drive the deployment (from scratch), maintenance and senior support of managed application infrastructure with end-to-end accountability
• Lead a group of highly talented technical leads and SMEs in the region responsible for various senior support functions
• Continuously assess and modernize processes and workforce to match with current industry standards
• Collaborate with various product stakeholders, business senior leaders and vendors to design secure, scalable, and easy to consume security solutions for client applications
• Lead and manage a 24x7x365 operations team spread across various countries in the region, provide technical and senior management oversight
• Communicate vision and motivate the organization to achieve high performance and continuous improvement of all the aspects of Infrastructure support and associated processes
• Develop framework to successfully manage the various operational groups and environments hosting the secrets and PAM Infrastructure
• Work with various vendors and internal support groups to ensure application technology stack remains current in terms of product versions and industry standards
• Facilitate the research, design and development of the state-of-the-art integration and product lifecycle processes to simplify product deployment and business onboarding
• Lead the team through external/internal audit/compliance assessments and reviews to ensure product compliance
• Lead Infrastructure projects and facilitate security assessment and remediation for the infrastructure associated the applications in scope
• Proven ability to work with demanding global partners within aggressive timelines; solid problem solving, analytical and technical abilities

Qualifications

• 10+ years of demonstrated experience in Cyber Security with 3+ years' IAM Operations service delivery
• 4+ years' experience directly managing teams (preferably in larger scale or enterprise environments)
• Experience managing CyberArk and HashiCorp Vault infrastructure and servers
• Hands-on experience working with both Linux and Windows Servers is a must
• Experience/basic understanding of Chef, Ansible, and CI/CD pipelines
• Good grasp of networking concepts and protocols
• DevOps/DevSecOps/SRE experience
• Experience with web servers/application deployment
• Experience interacting with web APIs using various protocols and frameworks (e.g., REST)
• Experience with RDBMS or NoSQL databases from an application programmer's perspective including interfacing with databases, analyzing data, and writing complex queries/procedures
• Understanding of containerization and associated technologies like Kubernetes/OpenShift
• Experience managing high performing global teams
• Strong leadership and people management skills focusing on development and growth of the team
• Excellent written and verbal communication and interpersonal skills with the ability to effectively communicate with both technical and non-technical users
• Strong analytical, problem-solving, judgment, and decision-making skills
• Customer/client and quality focused
• Excellent organizational and project management skills

Education

• Bachelor's Degree or relevant industry experience.
• One of more operating System certifications like MCSA (Windows Server), RHCSA, RHCE or CompTIA Server+ or the willingness to obtain within the first 12 months of employment
• SRE/DevSecOps Foundation Certification, CyberArk Sentry, HashiCorp Vault Associate or CISSP certifications are a big plus