HVAC Service Account Manager

Hvac Account Manager

DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-states oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, Eastern Kentucky and the surrounding areas.

Essential Duties And Responsibilities

• Provide solutions to customers HVAC needs.
• Management of team personnel: Service Managers, Service Coordinators, Service Technicians, and Dispatchers.
• Manage and maintain appropriate control of account responsibility for profit and loss.
• Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
• Coordination of staff necessary to provide prompt and accurate invoicing of service contracts, repairs, and projects.
• Lead and mentor the service staff to expand their skill level and productivity.
• Provide direction and delegation for operational and functional duties as outlined by management.
• Review staffing requirements to meet the business plan and recommend necessary changes.
• Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
• Create, build, and maintain strong customer relationships with customers to generate new business.
• Negotiate contracts with clients and establish a timeline for performance.
• Establish and oversee internal budgets with the company and external budgets with the client.
• Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest level of service is being delivered.
• Collaborate with sales team to maximize profit by upselling or cross-selling.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

Minimum Qualifications

• Ten (10) years or more of experience in the HVAC industry.
• Working hours 7:30am-4:30pm (additional hours as necessary).
• Knowledge and understanding of Profit and Loss operations and applications.
• Strong negotiation skills, with ability to follow through on client contracts.
• Proven results in delivering client solutions and meeting sales goals.
• Ability to multi-task and manage more than one client account.
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.

• Must possess a valid drivers license and proof of insurability.

Preferred Education And/Or Experience

• High school diploma or equivalent is required.
• Previous work experience in the HVAC industry.
• Previous HVAC Account management is strongly considered.

Computer Skills

• Must demonstrate excellent proficiency in Microsoft Office applications (i.e. Outlook, Word, Excel, etc.)
• The ideal candidate must demonstrate a willingness to learn other software applications, as required.

Required Attributes

• Must demonstrate integrity, honesty, professionalism, and commitment to company values.
• Must be self-motivated and able to work efficiently in a fast-paced environment.
• Must have excellent organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills.
• Must have high standards of quality with attention to detail.
• Must build positive working relationships with peers, management, suppliers, and customers.

Notice To Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled