JobsUSAHome Mortgage Consumer QA QC Lead
Company : Citizens
Location : Johnston, RI, 02919
Posted Date : 15 September 2025
Job Details
Description
As the Home Mortgage Consumer QA QC Lead, the primary function of this position is to ensure the Home Mortgages are in compliance with all applicable secondary market, private and government loan programs. Re-Underwrite and review all underwriting decisions to the daily QA selection of loans to ensure that all guidelines on mortgage products are being met by Home Mortgage product staff. Determine if all AUS conditions were input correctly, and conditions were satisfied. Review each appraisal for soundness and determine if review appraisal is warranted. Review legal documents to ensure accuracy. Assist in the performance of periodic targeted assurance reviews and perform other credit and qualify control duties that may be assigned.
Primary responsibilities include
-
Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.
-
Respond to internal and external customer inquiries within 24 hours.
-
Escalate issues or risks to management within 24 hours.
-
Identify and suggest improvements to enhance customer experience.
-
Comply with all relevant regulatory requirements, including state and federal laws.
-
Complete all required Regulatory and HR compliance training quarterly by deadlines.
-
Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.
-
Work toward Personal Development Plan (PDP) goals and present progress to management.
Qualifications, Education, Certifications and/or Other Professional Credentials
-
7+ years mortgage experience with in-depth knowledge of manual underwriting guidelines, FHA (DE preferred) VA and manual underwriting analysis.
-
Advanced knowledge of all income types and sources, including the ability to interpret personal and business tax returns and other complex loan scenarios.
-
Advanced knowledge and experience of underwriting of high/ultra-high net worth borrowers to include analysis of multiple businesses, large real estate portfolios and diverse asset portfolios.
-
Experience with ACES, Empower, Encompass is a plus.
-
Sound knowledge of the consumer mortgage lending process and workflow through Prefunding.
-
Sound knowledge of secondary, private, investor and government mortgage loan programs.
-
Strong oral and written communication skills with solid organization, interpersonal, analytical and problem-solving skills.
-
Must be detailed oriented and maintain accuracy in a fast-paced environment.
-
Ability to manage change and take on new tasks as required.
-
Ability to work under minimum supervision.
-
Must be production oriented to meet department productivity goals and deadlines.
-
Demonstrate ability to maintain a high-level of confidentiality.
Hours & Work Schedule
-
Hours per Week: 40
-
Work Schedule: 8 to 5 - Role is Hybrid 4 days a week in office
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
09/30/2025
Recently Posted Jobs
Staff Pharmacist (RPH License Required)
Giant Eagle
North Huntingdon Twp, PA
Installer - Jacuzzi Bath
Leaf Home
Deerfield Beach, FL
Afternoon/Nights - Customer Service
Long John Silver's
Thomson, GA
General Manager
WestRock Co
Tampa, FL
Seasonal Tax Expert - Local (Cedar)
Intuit
Cedar, MN
RN ICU CONTRACT - ICU - Intensive Care Unit
Woodland Heights Medical Center
Lufkin, TX
Call Center Representative
Hobby Lobby
Oklahoma City, OK
Travel Occupational Therapist - $1,941 per week
TotalMed Staffing
Edwardsville, IL
Staff Software Engineer (Patient Pillar)
Cedar
Washington, DC
Real Estate Product Specialist | Managing Director
Selby Jennings
Dallas, TX
Analyst, Senior Engineering
Constellation Energy
Oswego, NY
PTSL
Five Below
Rialto, CA
Travel Nurse RN - CVICU - $1,997 per week
HealthTrust Workforce Solutions
Austin, TX
Home Health Occupational Therapist - $85K+ per year
LHC Group, Inc.
Kirksville, MO
Ceramic Matrix Composite (CMC) Raw Material Processing Technician
GE Aerospace
Cincinnati, OH
Marketing Hunter
Institute of Inspection , Cleaning and Restoration Certification
Fort Worth, TX
Neonatal Nurse Practitioner (NNP) - Inpatient NICU
UW Health
Madison, WI
Physician: Pediatric Hospitalist, PRN - Boise, ID
St. Luke's Health System
Boise, ID
Mental Health Therapist - Braintree
Transformations Care Network
Braintree, MA
RN - Registered Nurse
Signature HealthCARE
Portland, OR
Other Jobs You May Like
Senior Director, Product Management, Consumer Product & Innovation
Company : Nike
Location : Beaverton, OR
Lead Professional, Sports Marketing, Youth/Ground Running Field Rep
Company : Nike
Location : Beaverton, OR
Top searches
- Jobs hiring immediately
- Part time jobs near me
- Full time jobs near me
- Jobs that are hiring near me
- Jobs near me hiring now
- Quality control lead jobs near me
- Quality control lead jobs
- Quality control lead jobs hiring near me
- Quality control lead openings near me
- Quality control lead vacancies near me
Employment opportunities at Citizens
- Citizens jobs near me Johnston, RI
- Citizens jobs hiring near me Johnston, RI
- Citizens jobs near Johnston, RI
- Citizens jobs hiring near me
- Citizens openings near me
- Citizens jobs near me in Johnston, RI
- Citizens jobs hiring in Johnston, RI
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately
Trending Searches in Johnston, RI
- Full time jobs near me Johnston, RI
- Local job openings
- Places hiring near me
- Job vacancies near me
- Quality control lead jobs near me Johnston, RI
- Quality control lead jobs hiring near me Johnston, RI
- Quality control lead jobs hiring near Johnston, RI
- Quality control lead jobs near Johnston, RI
- Quality control lead jobs near me in Johnston, RI
- Quality control lead jobs in Johnston, RI
Top trending job titles hiring now
Popular Searches for Quality Control Lead