Hemophilia Practice Coordinator

Overview

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The PC for the Adult Hemophilia Treatment Center (HTC) is primarily responsible for representing the administrative team as the public face of the UCSF Adult HTC and works closely with the administrative, clinical and management teams to support practice operations and customer service efforts. S/he provides support to all functions of the Medical Director and clinical team. Under general direction, works on operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. Tasks involve the handling of confidential information. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments. The Adult HTC provides care for over 400 patients with bleeding disorders. The Hemophilia Assistant regularly works on tasks that are varied and complex; including but not limited to telephone encounters, referrals, APeX in-baskets, scheduling patients, 340B reporting, and managing providers\' schedules.

The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $31.91 - $45.70 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: Qualifications

Responsibilities

• Adheres to the UCSF House and Telephone Standards; maintains routine clerical operations and communications.
• Supports practice operations and customer service efforts for the Adult HTC.
• Assists in telephone encounters, referrals, scheduling, 340B reporting, and management of providers\' schedules.
• Handles confidential information and exercises discretion in operational decisions.
• Works with administration, clinical and management teams to solve problems and improve processes.
• Provides excellent customer service to patients, staff, and providers.
• Prioritizes and facilitates complex transactions to support daily activities.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Moderate math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Strong attention to detail and accuracy.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.
• Prior experience working in a Hemophilia Treatment Center (HTC) or multidisciplinary team
• Prior experience organizing and scheduling telehealth visits.
• Prior experience organizing and scheduling Zoom meetings.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Department Description

The Division of Hematology/Oncology is one of the largest Divisions in the Department of Medicine (DOM). Currently, the Division has 80+ Full-time faculty, 18 part-time and/or volunteer faculty, 26 Accreditation Council for Graduate Medical Education (ACGME) and non-ACGME fellows, 13 post-doctoral fellows, 32 Non faculty appointments and 57 administrative and research staff. The Division\'s primary research, clinical and teaching functions are primarily split between the Parnassus, Mission Bay and Mount Zion campuses, although the faculty, fellows, and staff have appointments and clinical, research, and educational activities at San Francisco General Hospital (SFGH), and Veterans Affairs Medical Center (VAMC).

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world\'s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

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