Health Unit Coordinator (HUC) | Emergency Department

Avera Sacred Heart Hospital

Worker Type: Regular

Work Shift: Primarily days with rotating weekends and holidays

Pay Range: $18.00 - $23.50

Position Highlights

Hours: Shifts are 7am-7pm; Every 3rd weekend/holiday; 72hrs/2wks

You Belong at Avera: Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Performs diverse clerical and reception support duties in support of a unit or department. May assist with patient care needs.

What You Will Do

• Serves as a unit/department resource, providing customer service to patients, families, healthcare staff. Greet all persons, answer inquiries, direct, and assist them.
• Uses appropriate reception etiquette for telephone, nurses' desk receiving area and paging system when answering phone, making announcements and/or assisting visitors, assist in providing direction during emergencies.
• Communicates messages, explanations and instructions clearly, accurately and in a timely manner to all members of the healthcare team.
• Keeps work area clean and organized, assists or is responsible for set up and/or restocking rooms, ordering supplies, and cleaning.
• Accurately enters patient admission/registration information, assists with completion of any required forms, preparing charts, order entry, scheduling appointments, and obtains/distributes patient education materials as directed.
• Assists with transfer and/or discharge paperwork and communicates necessary for receiving departments/facilities.
• Assists RN/LPN/Patient Care Tech in meeting the needs of the patient care needs as requested and appropriate to the unit/department.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

• High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience

• Related experience in a healthcare setting

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship