Head of Customer Support - Houston, TX

Head Of Customer Support - Houston, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We are hiring immediately for a Head of Customer Support in New Iberia- a role that is critical in making sure our customers get the electricity, heating and cooling they need. Individuals must relocate to the area. The ideal candidate will possess strong leadership & change management skills, a deep understanding of revenue cycle management, customer service leadership experience, and a commitment to continuous improvement.

Why Aggreko? Here are some of the perks and rewards.

• Work in a local service center in New Iberia, LA and Houston
• Competitive compensation
• No premium cost medical plan option available
• Paid training programs and tuition reimbursement
• Sales career growth potential in expertise, leadership and across territories
• Safety-focused culture

What you'll do:

• Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
• Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
• Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
• Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
• Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
• Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
• Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
• Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
• Redesign the customer delivery model to enhance service qualityboth internally and externallythrough more efficient and responsive processes.
• Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.