Guest Experience Lead Up to $13 / HR

Guest Experience Lead Up to $13 / HR

Up to $13/hr starting wage*
Paid Time Off / Vacation
$2,500 Yearly College Tuition Reimbursement
Free High Diploma
Health Insurance Available
Free Meals
Free Uniforms

This job posting is for a position in a restaurant owned and operated by an independent franchisee, HHF Inc. The Hernandez Family operates a market of 5 McDonald's Restaurants within Florence, Marion, and Latta, South Carolina. Our team is more than just a team. We value each other like a family. We are a diverse team of people with special talents, unique personalities and mutual respect for each other. We believe in social responsibility and community involvement. Our core values are "Family Culture, People First, and Passion for Exceptional Guest Satisfaction." The most important person in our business is our guest.

Job Description

A Guest Experience Leader is a unique position that brings a new level of service to McDonald's. We have the opportunity to engage with guests in a way that is not possible otherwise. We can encourage guests to use our kiosk, teaching some while introducing new menu items and features to our experienced guests. We are table service experts and encourage all other crew members to get involved. With a great Guest Experience Leader, we can intercept almost any guest complaints and avoid any further dissatisfaction. Having the tools to bring a "stress-free" environment, families choose McDonalds as their destination for breakfast, lunch or dinner.

See a day in the life of a Guest Experience Lead at McDonald's

Requirements: The Guest Experience Leader is expected to:

• Greet every guest upon arrival and welcome them into the restaurant
• Be a kiosk expert, encouraging guests to use the kiosk and assist with any questions
• Be knowledgeable about the mobile app and all its capabilities ie. Mobile ordering, offers, nutritional info etc.
• Support service staff with bringing table service orders out and serving out-of-sequence orders to guests
• Anticipate guests needs in order to create a stress-free environment
• Engage in "check-backs", intercepting almost any guest complaints
• Create "WOW" moments for families and children using tools such as balloons, stickers colouring, kiddie cones etc.
• Support dining room staff in ways that also help create connections with guests and keep the dining room spotless

Guest Experience Leader Qualities:

• Extroverted and personable
• Confident communicator
• Friendly and able to easily speak with any guests
• Problem solver
• Enthusiastic
• Responsible

Additional Info: A job as a Guest Experience Leader at a McDonald's Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

• Competitive pay
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Free meals / meal discounts

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.