General Manager, Operations

Overview

We are looking for a General Manager (GM) to lead all aspects of the operations of a Fulfillment Center (FC), including people, process and systems that deliver products to our customers as promised. Amazon’s success is built on a foundation of customer obsession, and the GM of an Amazon FC is a key role in the first-mile value stream in support of the customer experience. The GM is a multi-faceted leadership role, requiring an executive to balance daily execution with the long-term development of a highly effective team. The role requires a detailed understanding of every operational component of a large facility, including associate needs, information technology, robotics technology and process improvement. A successful GM will provide thoughtful vision and direction for the team while fostering bottoms-up input and participation in process-improvement from all levels of the organization. The GM serves as the face of the organization to thousands of employees and the entire community where the facility is located. Amazon’s field leadership roles manage facilities that can be over a million square feet with up to 5000 hourly and salaried employees.

The ideal candidate will have a track record of developing teams and driving large-scale operational efficiencies. They will also thrive in a safety-focused and fast-paced environment that requires advanced technical acumen, problem solving and effective people leadership skills.

Key Responsibilities

• Own and deliver the operational budget of approximately $100 million+
• Set clear goals for safety, customer experience and productivity, and successfully deliver on them.
• Create an environment of innovation and continuous improvement within the fulfillment center by embracing new technology and ideas from the fulfillment center team.
• Support the scalable growth of the company by developing and enabling the success of each member of the leadership team.
• Engage associates to leverage Lean/Six Sigma tools and concepts to reduce waste and drive process-improvement.
• Drive the quality of individual standard-work to ensure critical quality and safety practices are followed.
• Build and maintain strong partnerships with upstream and downstream customers/suppliers, including FC’s, air hubs, sort centers, and delivery stations.
• Build and maintain strong partnerships with support teams, including corporate-based support, HR, Finance, Environmental Health and Safety (EHS), Quality, Loss Prevention, Learning & Development (L&D), IT and Reliability Maintenance and Engineering (RME).
• Recommend policies and programs to ensure the organization’s competitive position and the profitability of the operation. Facilitate on-time shipping and product availability to meet quality standards and cost objectives.
• Ensure the fulfillment center adheres to company policies and administers practices in a fair and equitable manner.
• Oversee product flow and implement new processes as required in order to improve efficiency and to support growth in new product lines and services.
• Uphold the best of Amazon culture, leadership principles, and values in the building and in the community.

Basic Qualifications

• A completed Bachelor’s degree from an accredited university or 2+ years’ Amazon experience
• 5 years’ direct management experience leading an operation comprising of at least 500 salaried and hourly team members in a manufacturing, production, distribution or logistics environment
• Successful history of leading and executing through performance metrics, process improvement, and Lean/Six Sigma methodologies with the ability to influence peers and drive continuous improvement
• Knowledge of warehouse management systems including robotics, high-speed conveyor systems and other highly automated equipment
• Demonstrated ability to coach team beyond potential and successfully develop others into higher levels of leadership
• Work flexible hours as the business demands, including overnight, weekends, and holidays.

Preferred Qualifications

• Degree in Engineering, Operations or related field
• MBA or Master’s Degree in a technical field
• 10+ years’ operations leadership experience in a manufacturing, production, distribution or logistics environment
• Effective direct management experience of 1000+ staff, including a salaried and hourly workforce
• Experience with a contingent workforce during peak seasons
• Demonstrated ability to overcome adversity and operate within a constantly changing environment
• A customer-focused attitude to improving throughput by leveraging critical support staff to achieve efficient processes.
• Strong analytical approach to problem-solving with a metrics-driven focus on frugality without sacrificing safety or the customer-experience
• Interest in long term career development through assignments in multiple fulfillment centers across the nation.

Professional traits

• Exhibits excellent judgement
• Passionate about developing people
• Has relentlessly high standards
• Wants to have fun at work
• Thinks strategically, but stays on top of tactical execution
• Expects and requires innovation
• Thinks big and has convictions
• Results-oriented
• Has the innate ability to inspire passion in others
• Thrives in ambiguity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,500/year in our lowest geographic market up to $221,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC - A57