General Manager

Job Description:

The General Store Manager (GM) is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer services and store appearance.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh , with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring

• You are comfortable working in both an individual and teamenvironment.

• You have superior relationship building skills and can establish a connection with guests and associates.

• You lead by example and demonstrate the importance of a guest firstmentality.

• You are detail oriented and have excellent organizational skills.

• You display the ability to direct others and prioritize tasks.

• You are a proven self-starter with demonstrated ability to make decisions.

• You analyze trends and apply a system thinking approach to complex issues.

• You handle multiple projects simultaneously andindependently.

“Gauges” of Responsibility

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.

• Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.

• Select, develop, and effectively lead a highly engaged team.

• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.

• Responsible for staffing the store appropriately to cover the guest and business demands of a 24 /7 business. Proactively identify hiring needs across the store.

• Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.

• Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught.

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.

• Value store associates through celebration and recognition.

• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).

• Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate , and participate in hiring decisions.

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs.

• Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.

• Report and document all guest and associate incidents in the appropriate time frame. Ensure compliance with all federal and local laws and to all company policies and procedures.

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated, and sustained.

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan.

• Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.

• Monitors shift cash handling and inventory. Assists in investigations into shortages/overages of $100 per month or less as well as inventory variations of 0.5% of sales or less.

• Manage financial plans for the store by reviewing and interpreting financial reports and taking appropriate action as required to achieve goals. Ensure execution of all plans.

• Analyze income statements and utilize reports to ensure store’s profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including