General Manager

General Mission of the Role:

Manages and sets the tone of excellence for all aspects of the Club including its activities and the relationships between the Club and its Board of Directors, members, guests, associates, community, government and industry.

Essential Duties:

• Ability to deliver overall great golf experience, positive financial results, and foster an environment of ideal golf course conditions.
• Administers Club policies, procedures and the Strategic Plan established by the Board of Directors and/or membership.
• Able to effectively lead with enthusiasm, poise and positive energy to foster team development and positive Club culture.
• Can regularly and effectively communicate to all stakeholders of the Club.
• Can effectively participate and/or lead in all Club governance activities to include but not limited to all member/employee, Board of Directors, and Club Committee meetings.
• Provide actionable data and insights to effectively lead the Club on behalf of its stakeholders.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development and execution of the Club’s long-range/strategic and annual (business) plans.
• Embraces technological advancements while participating and anticipating in executing this ongoing key strategic initiative.
• Works with Human Resources professional(s) to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages and leads department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the industry.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to the Board of Directors or designated committee for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education/Experience:

Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate. Will receive nearly daily feedback from stakeholders.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Sense of humor welcome.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.