General Labor Technician

Servicemaster Restore Technician

ServiceMaster Restore of St. Charles, Clayton, Westport, North County & Alton, is the recognized leader in water and fire damage restoration services. In addition to water and fire damage restoration, ServiceMaster provides mold remediation, carpet cleaning, and a variety of other services to residential and commercial customers alike. Our geographic regions include Clayton, Westport, North County & St. Charles, MO and Alton, IL.

At ServiceMaster, we value our employees above all and provide a competitive compensation package including benefits, base pay and bonus opportunities based on individual and overall company performance.

ServiceMaster Restore is currently expanding our team by adding additional Restoration Technicians! The Technician will report directly to the Project Managers. There is tremendous room for growth within our organization for the right individual.

We provide on-the-job training for those without previous experience. We are looking for a hard working individual with good customer service skills and team minded. The Technician will be responsible to perform water and fire clean-up work in residential and commercial properties, demolition, restorative drying, packing out of customer belongings and general cleaning.

The Restoration Technician understands that ServiceMaster Restore is a 24/7 disaster based business and even when not "On-Call" may be asked to work after hours and on weekends/holidays.Pay is dependent on previous experience and certifications.

Benefits include Paid Time Off after 90 days, Healthcare, and Life Insurance.

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers' License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR Water Damage Restoration Technician
  • ASD Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.