JobsUSAFront of House Hospitality Concierge
Company : Chick-fil-A
Location : Chicopee, MA, 01013
Posted Date : 15 September 2025
Job Type : Full Time, Part Time
Category : Hospitality & Tourism
Occupation : Concierge
Job Details
Front of House Hospitality Concierge
At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Are you passionate about taking good care of others? Going the extra mile to serve all their needs? Working with a team dedicated to serving great food and cultivating great experiences?
At Chick-fil-A Chicopee, as the Hospitality Concierge Team Member you will have the opportunity to make a lasting impression on the guests, working to win their Heart, at every moment by creating moments of Joy. Maintaining the cleanliness of the dining room, performing table touch-ins and refreshing beverages, and looking for ways to elevate their dining experience. Enhance guest dining experience by offering personalized table service, suggesting desserts or additional menu items, and/or taking their order from the comfort of their table. At Chick-fil-A, we want our guests to be served fresh food in a clean, warm, and inviting environment. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
Full-time and Part-time
Hours:
The ideal candidate would be available between the hours of:
- 11:30 AM to 5:00 PM
- 5:00 PM to 10:30 PM
With the option of working additional hours, supporting other areas of the restaurant.
Our Benefits Include:
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Competitive pay
Front of House Team Member Responsibilities:
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Making Emotional Connections with Guests
Honor and encourage others to follow the vision and values of the Restaurant
Multitask quickly, yet thoroughly
Be team-oriented, adaptable, dependable, with a strong work ethic
Work on their feet for several hours at a time
Communicate effectively with guests and Team Members
Always Adhere to Chick-fil-A rules and dress code
Other duties as assigned
Qualifications and Requirements:
Consistency and reliability
Cheerful attitude
Loves serving and helping others
Customer service oriented
Strong interpersonal skills
Detail-oriented
Ability to multitask
Works well independently and in a team environment
Be willing and able to work a flexible schedule
Ability to lift and carry boxes regularly
Ability to stand for long periods
This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
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