Front End Engineer, Amazon Connect Customer Profiles

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We are looking for passionate and talented Front-end Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be part of a fast-growing business, and help shape the technology and product as we grow.

Key job responsibilities:

• Solve front-end engineering problems, applying appropriate technologies, UX patterns and best practices.
• Use common user interface design patterns to decrease friction between the customer and software.
• Instrument software with real user metrics (e.g., taps/clicks, feature interaction, performance, fatals) to provide data and protect the customer experience by using alarms and monitors.
• Proficient with debugging, profiling, and analysis tools used to support front-end applications
• Focus on operational excellence, constructively identifying problems and proposing solutions

A day in the life:

• Participate in bi-weekly sprint planning
• Attend daily standups with the team
• Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager
• Communicate weekly on project statuses
• Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders
• Contribute feature code and conduct code reviews for your teammates
• Have Fun! Attend weekly team events to connect and build strong working relationships

About the team:

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS:

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

Basic Qualifications

Preferred Qualifications

- 1+ years of agile software development methodology experience

- Experience with common front-end technologies such as HTML, CSS, JS, TypeScript, and Node

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.