Food Runner (Full-Time), McArthur's - Arizona Biltmore

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the Jewel of the Desert since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the worlds most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramids travel benefits.

McArthur's

McArthur's is named after the resorts architectural inspirations serving New American cuisine with hints of the Sonoran Desert delivering a creative fusion of meticulously sourced ingredients brought from farm to table in a menu of comforting delight.

As a Food Runner, you would be responsible for delivering food from the kitchen to the guest ensuring the order is correct, distributed in accordance with service standards, and communicating any needs or concerns to the appropriate team members / managers. We always strive to exceed our guests expectations through our food and service. Specifically, this includes, but is not limited to, the following duties:

• Efficiently serve food in a friendly and courteous manner.
• Maintain knowledge of all menu items including preparation.
• Ensure food preparation and presentations are proper throughout the guest dining experience.
• Ensure proper timing and coordination with the kitchen for timely food deliveries.
• Pay attention to guest special requests, food allergy, and food modification. Pick up food products for orders placed by the service staff from the Purchasing Department (Requisition Orders).
• Assist the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
• Set up the front line with the equipment, plate ware, and towels needed to effectively serve all food products.
• Keep station restocked and organized throughout the shift.
• Read order tickets as they arrive and place them onto the ticket rail.
• Track cooking times on all orders, check finished product for proper degree of doneness, appearance, and plate presentation. Inform the Chef and the manager on duty when ticket times are running long.
• Assist the server as needed to optimize the guests dining experience by making sure the guest has everything they need.
• Accomplish all job duties while adhering to all safety guidelines and practices throughout the shift.
• Report any unsafe condition, unsafe act, accidents and/or injuries to the chef or other manager on duty.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Shifts vary based on business needs but are typically between the hours of 7am-5pm or 5pm-12am. The restaurant is open daily for breakfast, lunch, and dinner from 7am-10pm Sunday-Thursday and 7am-11pm on Friday and Saturday.

Qualifications

• Prior food and beverage experience, preferred
• Luxury / upscale dining experience, preferred
• Food Handlers Card
• Team player
• Great attitude
• Attention to detail
• Professional and good communication skills