Food & Beverage Supervisor - Chido Restaurant

Food and Beverage Supervisor at OKANA Resort & Indoor Water Park

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Chido Restaurant team as a Food and Beverage Supervisor at OKANA Resort & Indoor Waterpark. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination. Contribute to our distinctive atmosphere and foster your personal and professional growth. An individual committed to creating exceptional guest experiences. Be appreciated for what you bring to the team. Learn and grow with a company that values its associates.

Why OKANA: Competitive wages. People-first culture. Health insurance. Retirement savings. Growth opportunities. Paid time off. Festive environment. Perks & discounts.

About the role: Daily supervision of the food and beverage staff. Maintaining a courteous and efficient operation of the food and beverage assigned area to ensure complete guest satisfaction. What you will be doing: Ability to perform all dining room positions including server, server assistant, and host. Open and close restaurant. Supervise staff in absence of Restaurant Manager. Assist with on-going training to ensure standards are being met. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies. Utilize POS system to accurately charge customers, and ensure timeliness of food and beverage. Directing and coordinating the activities of all assigned associates and departmental responsibilities in the food and beverage area. Supporting hotel policies and procedures. Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained. Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees. Perform other duties as assigned. Supervise all service personnel including counseling and discipline, to maintain service standards. Maintain proper set-up of food and beverage area and enforce uniform and grooming standards of all service personnel daily. Assist in conducting daily "shift" meetings to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos. Ensure all staff has completed daily checklists. Possibility to set-up and expedite all daily banquet functions. Read and follow recipes as they pertain to menu production. Memorize all production specifications, food presentations, and cooking methods pertinent to menu production. Maintain a clean and organized work area. Maintain a sanitary environment consistent with the standards of local health department.

What you bring to the role: High School diploma or equivalent. Previous restaurant experience preferred. Any previous education, training or experience in Food and Beverage supervision. Knowledge of Food and Beverage operations, to include appropriate staffing levels, service equipment and guest relations. Ability to communicate and fully comprehend guest requests, memos, and banquet event orders. Ability to work entire shift standing and moving about in restaurants and kitchen areas. Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve. Able to read client orders, special requests, etc. from POS printer in English. Be able to manage multiple tasks simultaneously.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.