FLEX Senior Program Specialist - Delivery Support

Senior Program Specialist

This is a temporary position.

Fully remote position

3 days a week 24 hours

Supporting the delivery discipline of The Ritz-Carlton Leadership Center

Embodies and fulfills the Gold Standards of The Ritz-Carlton

Education: 2 years minimum college

Project & Delivery Operations

Support Sr Dir Culture Transformation's analysis of Practice Director deployment. i.e., analysis of division of work assignments and responsibilities. Shared analysis to Sr Dir Culture Transformation for redeployment of work. Use and work in Salesforce to support project initiation tasks. Create project charters, timelines, and schedules from templates. Track key project milestones and aggregate weekly project health reports from delivery leads. Schedule. Support the prioritization of tasks for Sr Dir Culture Transformation surfacing urgent, medium, and low priorities while leader is traveling and delivering learning experiences. Broad support of any administrative tasks of the delivery discipline. Strong technical usage of Microsoft products to include Word, Teams, PowerPoint, etc.

Calendar & Scheduling

Manage calendar of Sr Dir of Culture Transformation. Proactively schedule time for strategic work, team 1:1s, and key follow-ups. Schedule internal and external meetings, to include prep time, agendas, and recap/prep documents. Block and protect focus time for advisory sales, writing, and mentoring. Coordinate travel and logistics for client-facing sessions.

Administrative & Reporting Support

Prepare decks and materials for internal meetings or client advisory sessions. Create and maintain team-facing resources. Assist with drafting or polishing communications (e.g., team updates, client follow-ups, status reports). Support survey data collation (e.g., CX surveys, team pulse check-ins) and prepare simple summaries. Expense report preparation and submissions for Sr. Dir Culture Transformation.

Scheduling Support / Team Culture

Coordinate virtual team meetings, including agendas, logistics, and follow-ups. Support recognition moments: birthdays, promotions, team wins, etc. Compile feedback for team member reviews, tracking accomplishments, pulse survey highlights, and peer kudos. Keep internal team resource libraries or SharePoint sites up to date.

The pay range for this position is $22.01 to $38.65 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 4 holidays annually.

FLEX opportunities offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, June 19, 2025.