CTY Assistant Program Manager

CTY Assistant Program Manager

Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom.

We are seeking a CTY Assistant Program Manager to support the development, planning, and execution of academic experiences for advanced learners that are rigorous, novel for CTY students in context or approach and foster a fun peer community. Student experiences vary in length and modality (in-person residential, in-person day, virtual, hybrid). CTY Assistant Program managers have a primary assignment but are expected to support activities across the Academic Programs unit.

The CTY Assistant Program Manager position is generalist in nature and functions in a heavily matrixed and collaborative environment. Responsibilities are tied both to a specific set of program experiences or courses and to matters common to all program experiences. Assistant Program Managers are supervised by a CTY Program Manager or CTY Senior Program Manager.

Responsibilities may include providing on-location oversight of a program in session during the summer and supervising a set of online courses during the academic year and/or summer. Work activities vary based on project demands and program needs. The Assistant Program Manager may be asked to fill in for colleagues or casual instructors or other casual staff when needed, particularly if there are vacancies due to emergencies.

Recruitment of program casual or limited staff, including requisition management and interviewing candidates, is a significant responsibility for all Academic Programs management staff.

Specific Duties and Responsibilities

Program Execution

• Support Program Manager or Senior Program Manager in assuring that CTY delivers a high-quality program experience for students and staff across modalities, one that runs smoothly logistically and aligns with CTY's core values, including diversity, equity and inclusion.
• As assigned, manage a set of online courses during the academic year and/or summer.
• Oversee, monitor, and ensure the quality of instruction.
• Develop and/or deliver training as assigned.
• Be available to support instructors at the start of their synchronous sessions.
• Observe synchronous class meetings and monitor instructor activity in asynchronous courses. Provide regular and timely feedback to instructors: address any problems and provide praise for particularly creative or innovative approaches.
• Provide support to students and families on course placement.
• Respond appropriately to students having significant issues in class.
• Respond appropriately to family concerns about their student's experience.
• As assigned, support development of new courses across modalities and review and enhance educator course guides. Roles with regard to course development include writing courses as an individual contributor and/or supervising casual staff engaged in course development.
• As assigned, work on site, at one or more in-person summer program locations. The minimum time on site during the summer is three residencies, 5-10 days each. More time may be required in extenuating circumstances, up to the entire duration of the program (7 weeks). Meals and lodging on site, as well as travel, are covered by CTY.
• Be on call at all times during in-person program operations, whether on or off site, to assist with addressing concerns and handling emergencies across all aspects of program.
• In close consultation with the Program Manager or Senior Program Manager, provide guidance on policy and procedural questions and ensure compliance with all laws and regulations applicable to program modality and location.

Program Staff Recruitment

• Participate in evaluation of job performance of casual staff to determine eligibility for continued employment or rehire.
• Participate in hiring staff across the Academic Programs Unit in collaboration with CTY HR staff. Responsibilities include interviewing and managing one or more requisitions.

Academic Program Unit Planning and Development

• Communicate with constituents: families, students, casual site staff, host sites, and vendors.
• As an individual contributor or by serving on project teams and committees, complete responsibilities as assigned in a range of program areas.
• Participate in continual improvement process across the Academic Programs unit.
• Develop, document, and refine standard operating procedures for program delivery.
• Stay abreast of developments in relevant fields.

Other

• Support or participate in research efforts of the organization.
• Provide service to CTY and the University through participating in occasional CTY- or University-wide projects. For example, serve a term on the DEI@CTY Staff Council.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Specific Physical Requirements

• Ability to travel to domestic out-of-state and/or international program locations and live on site.
• Ability to be on call on nights and weekends while in-person programs are in session.

Supervisory Responsibility

• This position has no direct reports but assists Program Managers and Senior Program Managers with supervision of 100+ casual online or (temporary summer) staff.

Special Knowledge, Skills, and Abilities

• Ability to manage high volume of work and multiple priorities.
• Ability to manage seasonal variations productively and efficiently in types of tasks and work volume.
• Ability to manage accountability of self and others in a matrixed environment with multiple functional supervisors or project leads.
• Problem-solver, proactive in addressing challenges, escalates issues appropriately.
• Strong professional judgment, character, and integrity.
• Strong leadership skills.
• Excellent oral, written, and interpersonal communication skills.
• Excellent customer service skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Experience with online educational technology, such Microsoft Office 365 / Teams, Zoom, etc.
• Experience managing and motivating a diverse, remote workforce.
• Computer literate.
• Ability to learn and use multiple applications and platforms.

Additional Information

• This position is hybrid (working at JHU's Mt. Washington site 3 days a week). Additional time on site required while in-person programs are in session.
• Must be able to travel and work nights, weekends, and holidays particularly during the summer season (when holidays are worked, exempt employees may take an alternate holiday within 60 days).
• The minimum time on site during the summer is three residencies, 5-10 days each. More time may be required in extenuating circumstances, up to the entire duration of the program (7 weeks). Meals and lodging on site, as well as travel, are covered by CTY.
• Vacation time off is restricted between Memorial Day and the close of the in-person sites.
• Candidate must be authorized to work in the US and be physically located in the US when interacting with students, whether in person or online.
• The successful candidate(s) for this position are subject to a pre-employment background check. All employees participating in or serving children in university programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.

Minimum Qualifications

• Bachelor's Degree.
• Two year's experience teaching college or pre-college; residential life; professional camping; or other relevant academic administrative functions.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master's Degree.
• Classroom teaching experience.
• Experience working with