Financial Center Manager

Bank Of America Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

Develops talent, including proactive sourcing of candidates

Manages client traffic, engaging and appropriately routing clients, and fostering client retention

Manages business results through formalized management routines and coaching

Creates a world class client experience environment

Manages market-level initiative prescribed by market leaders

Drives operational excellence by engaging employees on business strategy

Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Breaks down barriers to create a more inclusive environment that supports company D&I goals

Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations

Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success

Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization

Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance

Efficiently allocates and manages resources across the organization to drive short and long term profitability

Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs

Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage

Required Qualifications:

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Efficiently manages time and capacity

Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

Can interpret performance results, find opportunities to drive success and hold others accountable to results

Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

1+ years of management experience including hiring, coaching and developing direct reports

Experience in financial services and knowledge of financial services industry, products and solutions

Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Bilingual skills

Skills:

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40