Field Services Manager

Our client, located in Colorado Springs, CO, is looking for an experienced Field Services Manager.

Job Title: Field Services Manager
Location: Colorado Spring, CO
Pay Rate Range: $80,000 - $95,000
Shift: 1^st

What’s the Job?

• Lead and oversee customer service representatives and operations to ensure timely and efficient resolution of customer issues and complaints to ensure a high level of customer satisfaction.
• Lead and oversee field operation teams to ensure timely and efficient product pre-installation testing, installations, repairs, and maintenance
• Provide training and support to field technicians to ensure technical competency, customer service excellence, and ensure compliance with safety standards and regulations.
• Set clear objectives and performance targets and monitor team performance and productivity, ensuring adherence to quality standards and service level agreements.

• Bachelor's degree in Business Administration, Operations Management, or related field. MBA or equivalent experience is a plus.
• 10+ years’ experience in managing customer service and field operations teams in a technical industry.
• Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
• CRM/ERP/Ticketing System Experience (M2M/Heat/NetSuite)
• Travel 50% - 75%

• Health and Dental Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• 401(k) with matching

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.