Field Service Supervisor

Overview

As the Field Services Supervisor in San Diego, CA, you’ll be the vital link between GardaWorld and our customers, ensuring top-tier customer service and representing GardaWorld as the premier provider of contract security services. We’re looking for someone who can build credibility with internal and external clients through honesty, consistency, and dependability, delivering excellence and fostering strong client relationships.

Your Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.

Your Qualifications

• Authorized to work in the United States
• Valid CA Guard Card
• Able to pass an extensive screening process
• A high school diploma or equivalent
• A minimum of one (1) year of field supervisor experience
• Must have reliable transportation for travel to various client sites
• Availability for duties on an as-needed basis outside standard working hours
• Ability to work independently with minimal supervision

Your Skills and Competencies

• Hands-on Approach
• Problem Solving
• Communication
• Consultation
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Employee Engagement
• Resilience

Ideal Skills, Characteristics, & Experiences

• Ensure high standards of customer service
• Understand and interpret financial reports
• Develop and maintain effective professional relationships
• Problem-solve independently in fast-paced environments

Compensation & Benefits

• Competitive Salary: $21.00 / hour
• Work Site Location: San Diego, CA - Daily visits to client sites within the market are expected
• Schedule: Friday 2:00 pm - 10:30 pm, Saturday and Sunday 10:00 am - 8:30 pm, Monday & Tuesday 2:00 pm - 10:30 pm
• Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) with employer matching, PTO, paid holidays, disability coverage, and life insurance options
• Career Growth: Career growth opportunities at GardaWorld

About GardaWorld

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled professionals across the globe, offering opportunities to gain experience and develop professionally in a growing industry. GardaWorld is the only guarding security company in the United States certified by Great Place to Work. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability, in accordance with applicable federal laws. This policy applies to all terms and conditions of employment including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

Note: It is GardaWorld policy not to honor requests that employees be assigned on the basis of sex or any other protected classification unless the request is based on a bona fide occupational qualification for the assignment.

Notes

San Diego Metropolitan Area salaries and other postings are listed as examples and may vary by location and role. This posting references the GardaWorld Field Services Supervisor position in San Diego, CA.