Field IT Support Technician

Job Title: Field IT Support Technician

Location: Marlborough MA 01752

Duration: Temp to Hire

Travel: 25% Field Work / 75% Lab Work

Pay: $30/hr on W2

Driver’s License: Valid and clean license required

On-Call: Coverage as needed

About the Role:

This position is responsible for delivering tactical Field IT Support services across regional laboratory operations. The technician will support a wide range of IT infrastructure and systems including desktop support, voice/data networking, imaging systems, LIS/BIS equipment, and facility-related technologies.

The ideal candidate is a hands-on problem solver with strong technical skills, capable of working independently in both lab and field environments. This role requires a balance of technical expertise, customer service, and operational awareness.

Key Responsibilities

IT Support & Systems Administration

• Troubleshoot and resolve Tier-2 Service Center tickets within SLA timelines.
• Perform installations, moves, additions, and changes (IMACs) across applicable systems.
• Apply patches, updates, and perform routine maintenance per SOPs.
• Maintain current knowledge of evolving technologies and Field IT services.
• Provide regular performance reports and metrics using tools like HP Service Manager and Clarity.

Asset Management

• Assist with inventory tracking, acquisition, and disposal of IT equipment.
• Coordinate disposal of workstations and peripherals in compliance with policy.
• Enforce IT Asset Management (ITAM) policies at the business unit level.

Required Skills & Tools

• Strong troubleshooting and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Experience with desktop support, LAN/WAN, server administration, imaging systems, telecom, and lab instruments.

Qualifications

• Education Preferred: Associate’s degree or equivalent experience.
• Certifications Preferred: CompTIA A+ or similar technical certifications.

Additional Requirements

• Comfortable working in lab environments (75%) and field settings (25%).
• Must be able to lift and handle IT equipment as needed.
• On-call availability required based on operational needs.