Field Engineer

Company : eTeam, Inc.

Location : New York, NY, 10261

Posted Date : 15 October 2025

Job Type : Other

Category : Installation & Maintenance

Occupation : Field Engineer

Job Details

Job Title : Field Engineer
**This is not a field role
Job Type: Contract
Duration: 6 Months contract
Location: New York, NY 10014
100% Onsite role
Driving or Non-Driving? Non-Driving
Must Have:
Desktop/Laptop Repair
Laptop/ Desktop server experience
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
Nice to Have:
Customer Facing Service, Windows 10/11 skills, MAC skills
Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.