JobsUSAField CTO, Americas
Company : Circles
Location : Dallas, TX, 75215
Posted Date : 15 September 2025
Job Type : Other
Category : Management
Occupation : CTO
Job Details
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Job Summary
The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the Circles’ software solutions. This role bridges the gap between the technical capabilities of the company’s products and the business needs of telecom operators. The Field CTO collaborates with sales, product development, and customer success teams to drive solution-oriented conversations, shape product strategies, and ensure customer satisfaction.
Key Responsibilities
- Pre-Sales Leadership
- Act as the technical authority during customer engagements to showcase the company's BSS software capabilities.
- Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
- Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments.
- Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.
- Solution Design and Architecture
- Design end-to-end solutions that leverage the company’s BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning.
- Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.
- Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.
- Industry Expertise and Thought Leadership
- Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
- Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
- Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.
- Post-Sales Support and Advocacy
- Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
- Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement.
- Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction.
- Internal Collaboration
- Partner with product management to influence the development roadmap based on customer needs and market demand.
- Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
- Mentor and train sales engineers and technical
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