Experience Advisor, Patient Experience, Bethesda East, FT, 8A-4:30P

Experience Advisor

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation. Estimated salary range for this position is $44200.73 - $57460.95 / year depending on experience.

Qualifications:

Degrees:

• Bachelors.

Additional Qualifications:

• Bachelor of Science (BS) acceptable as well.
• Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
• Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus.
• Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal.
• Exceptional interpersonal and communication skills (verbal and written).
• Must be flexible with schedule and travel based on the business needs.
• Fully proficient in computer applications used in day-to-day functions.
• Preferred: Patient/Guest relations or Hospitality background.
• Bilingual English/Spanish preferred.

EOE, including disability/vets