Executive Director, Global Facilities Operations

Working With Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Position Summary

This pivotal role within Global Technical Services (GTS) at Bristol Myer Squibb provides strategic leadership for the Global Facilities Operations (GFO) Team overseeing a diverse portfolio of R&D, Product Development, Corporate Headquarters and Commercial offices sites in North America, United Kingdom, Belgium and Switzerland. The successful candidate will lead a highly motivated GFO Leadership Team focused on delivering safe, effective and strategically aligned Facilities Services tailored to meet key stakeholder needs. The role is grounded in a vision to empower teams, fuel innovation and build enduring trust through the operation of safe, efficient, and sustainable facilities. It emphasizes continuous performance optimization technology adoption, and exceptional user experience delivery. Operating within a matrixed organization, the GFO Lead will coordinate closely with Global Capital Services and Solutions (CSS), Corporate Environmental Health, Safety and Sustainability (EHSS), Business Development and Operational Excellence along with other Enabling Business Partners to develop and deliver enterprise-wide solutions. The role also plays a critical part in advancing sustainability programs across the global footprint. This role is also responsible for developing, delivering and governing the global Integrated Facilities Management (IFM) service delivery model which provides enterprise services across a broad scope to a diverse site portfolio in North America and Europe. As a member of the GTS Leadership Team, the Exec. Director GFO will collaborate with peers to manage a $700M+ OpEx P&L, deliver a Facilities Operations long term CapEx strategic plan based on asset life cycle management. The leader will be expected to create innovative programs to attract, develop and retain future GTS Leaders.

Key Responsibilities

Strategic development of Facilities Services for 22 locations in North America, United Kingdom, & Europe

• Build a vision for the organization culture through amenities provided and services delivered to site occupants. Supports senior leadership in developing strategies for accommodating growth and a dynamic office / research landscape for R&ED, GDD, PD, GPDO, GPS and Enabling Function departments.
• Collaborate with Global CSS and Corporate Real Estate/Workplace Services on determining future space requirements versus current capacities as part of site and regional Master Planning. Identify innovative solutions that optimize square footage requirements to meet a very dynamic business environment, including leading site divestitures efforts or supporting new business development integration activities.
• Champion the use of innovative digital tools and technologies to elevate operational excellence in the delivery, management, and monitoring of Facilities Services. Implement Sustainability programs across the global footprint in partnership with Corporate EHSS that support Bristol Myers Squibb's company goals and objectives.
• With the GFO Leadership Team, develop internal and external capabilities needed to drive efficient performance and elevate GFO value proposition to our key stakeholders. Continuously refine the GFO KPI Dashboard to correctly reflect priorities and areas of transformation.
• Collaborate with site Leadership Teams across the portfolio to strengthen the relation and open communication with local authorities. Also ensure strategic integration and communications with the local community to create a positive image of the company.
• Develop site level Capital Strategic Plans, coordinating with Global CSS and key site stakeholders to ensure future requirements and business needs can be met. Prioritize master planning initiatives across the portfolio to direct resources as business focus dictates.
• Develop, in collaboration with SS&P (Global Procurement), Operations, Legal and Finance Business Partners, the short and long-term strategies for the Integrated Facilities Management Service (IFM) Delivery Model globally. Ensure the execution of these strategies and plans to enable the success of the IFM Model for all in-scope services categories.
• Development and implementation of global IFM strategies and approaches to fulfill global, regional, or site level service requirements regardless of size and complexity.
• Foster a strong culture of collaboration with the IFM Service Provider across GTS sites as well as non-GTS manufacturing facilities. This includes a broad range of services from typical soft services (e.g., housekeeping, hospitality services, landscaping) to Facilities Maintenance & Utilities Operations, Security Services and various Laboratory Services.

General & Leadership

• Lead with a global mindset to develop innovative strategies for delivering safe, effective Facilities and EHS? Services that help site customers deliver for our patients.
• Lead and serve as the role model for an organizational culture that embraces respect and collaboration, passion and engagement, trust, integrity and accountability, innovation and growth, quality, productivity and continuous improvement.
• Advocate for discipline excellence by partnering closely with internal and external stakeholders to improve customer service and develop and cultivate industry-competitive best practices.
• Influence enterprise-wide business decisions through the on-going leadership of employee amenities, OpEx and CapEx spending plans and collaboration with enterprise PBRG (People and Business Resource Groups) leads. Willing and able to work hands-on and with a sense of urgency, in a fast-paced, entrepreneurial environment.
• Collaborate with the Executive Director Global Capital Project Engineering to ensure successful implementation of strategic capital investments across the GTS site portfolio.
• Drive complex communications that are efficient, effective and timely. Ensure that all customers are fully informed and knowledgeable of FM activities. This includes communications with site leadership and BMS Leadership at headquarters sites.
• Ownership of the GFO $700M+ OpEx budget including collaborating with the GTS Leadership Team to manage within +/- 5%
• Ensure that all Facilities meet government regulations and environmental, health and safety, and security standards. Collaborate with Corporate EHSS to develop and deliver sustainability programs like Water and energy savings Initiatives as well as Carbon Neutrality through Scope 1 and Scope 2 GHG emissions by 2040.
• Collaborate with EHSS and Engineering on the broader commitment to reach net-zero GHG emissions by 2050.
• Promote safe practices and behaviors, verify Corporate EHSS Standards are implemented and respected.

Qualifications & Experience

• Minimum bachelor's degree in Engineering, Business, or a related field, MBA preferred
• 15+ years' related experience in pharmaceutical engineering and/or facilities operations, with 10+ years of managerial experience
• Demonstrated enterprise mindset to develop and implement Facilities Management policies and programs.
• Demonstrated understanding of budget forecasting within maintenance and operations environments leveraging industry-standard financial systems and tools to develop achievable OpEx plans that ensure delivery of required services and operational performance to meet business requirements across a diverse, dynamic business landscape.
• Strong experience in facilities technologies and infrastructure systems (HVAC, process, automation, etc.)
• Strong knowledge of OSHA, NFPA, EPA regulatory requirements desired
• Strong knowledge of GMP and FDA regulatory requirements desired
• Demonstrated ability to manage across a diverse workforce including delivering objectives through indirect (outsourced) workforce or in a matrixed organizational model
• Experience developing and implementing Integrated Facilities Management service delivery model that delivers strong service provider performance through incentives and collaboration
• Demonstrated ability to create a flexible, multitasking Team capable of delivering challenging objectives
• Demonstrated written and verbal communication skills
• A high-level understanding of RCA to ensure that the organization has a culture of continuous improvement.
• Excellent organizational and time management skills
• Project Management background and/or OpEx Yellow Belt certification desired
• Demonstrated facilitation skills in a cross-functional, multi-level, matrixed team environment
• Strong critical reasoning and decision-making skills
• Ability to absorb multiple inputs in stressful situation and develop a rational plan forward
• Strategic thinking and ability to work independently
• Knowledge of common Facilities Management applications and systems including BAS, CMMS, CAFM, etc. as well as Enterprise Systems such as SAP, Ariba, etc.
• Ability to appropriately mange the interface with regulatory authorities
• Primary location is Central New Jersey. However open to position being based at other major BMS site locations (Cambridge, San Francisco,