JobsUSAExecutive Director - Card Marketing Operations Leader
Company : JPMorgan Chase & Co.
Location : Wilmington, DE, 19805
Posted Date : 15 October 2025
Job Type : Other
Category : Management
Occupation : Executive Director
Job Details
Card Marketing Operations Leader
Are you ready to redefine marketing execution across 40 products and 15 distribution channels? Join us as the Card Marketing Operations Leader and drive strategic transformation to impact millions of customers daily.
As an Executive Director - Card Marketing Operations Leader in Card & Connected Commerce you will lead a global team to transform marketing execution. You will collaborate with partners to design and implement campaign strategies, building the operational engine that drives billions in revenue. Your leadership will foster a culture of excellence, driving strategic thinking and process optimization across 40 products and 15 distribution channels.
Job Responsibilities:
- Inspire and develop a global team of 140 marketing professionals.
- Collaborate with senior marketing leadership and partners to align strategic roadmaps.
- Foster a high-performance culture of ownership, accountability, and continuous learning.
- Enhance service delivery, campaign execution, and customer satisfaction.
- Design and implement an operational transformation roadmap focused on process improvement.
- Partner with Marketing Transformation to automate workflows and marketing capabilities.
- Lead a team to deliver thousands of marketing assets across 15 distribution channels.
- Oversee project planning, requirements definition, and seamless transition from planning to execution.
- Implement governance and tools to improve resource allocation and cross-functional communication.
Required Qualifications, Capabilities, and Skills:
- Proven track record of building and leading high-performing teams.
- Catalyst for change with the ability to build trust and drive organizational transformation.
- Skilled in solving complex problems and creating actionable plans.
- Champion of continuous improvement and strategic execution.
- Natural collaborator and influencer with strong relationship-building skills.
- Minimum 15 years of progressive leadership experience in Marketing Operations.
- Experience managing large-scale global teams across diverse operational functions.
- Expertise in campaign management, marketing automation platforms, and workflow optimization.
- Strong understanding of marketing data, analytics, and performance measurement.
- Bachelor's degree required.
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