Director of Enterprise Payments Program Management Office - Hybrid

Director Of Enterprise Payments Program Management Office - Hybrid

The Enterprise Payments Chief Of Staff and Project Management team is seeking a strategic and results-driven Director level leader to establish and lead our new centralized Program Management Office (PMO). The Enterprise Payments organization sits within the Retail bank and is at the heart of our company's financial infrastructure, supporting the most critical domains of payment processing. We are driven by our commitment to ensure flawless execution, regulatory compliance, and deliver innovative products that shape the future of payments. In addition to our core payments processing, we provide oversight for end-to-end payment strategy, operations, and risk management for all payment types across the enterprise.

The Role

As the Director of the Enterprise Payments Program Management Office, you will be responsible for standing up the new PMO, leveraging elements of our current project management practices, while building new frameworks, processes, and governance to support enterprise-wide priorities. You will work closely with senior executives and cross-functional stakeholders to ensure strategic initiatives are executed effectively, aligned to business goals, and delivering measurable outcomes. This is an exciting opportunity for a dynamic leader and experienced program manager to transform our high performing Project Management team into a strategic Program Management Office and drive the top strategic initiatives across the Enterprise Payments organization.

Responsibilities

• Define the vision, structure, processes, and tools for a best-in-class Program Management Office
• Ensure programs and projects are prioritized, sequenced, and managed to deliver against business objectives
• Build upon current project management capabilities while introducing new standards, templates, and tools to drive consistency and efficiency
• Establish governance frameworks, performance dashboards, and executive reporting to enable transparency and accountability
• Lead a team of program/project managers, fostering a culture of collaboration, accountability, and continuous improvement and creating an inclusive and inspiring work environment
• Partner with executives and stakeholders to align on priorities, manage expectations, and communicate progress
• Proactively identify risks, dependencies, and interconnections across initiatives and drive solutions to keep programs on track
• Define success metrics and ensure delivery of measurable business outcomes, not just project outputs

The Person

• Exhibit outstanding influencing skills to effectively drive project / program efforts
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Display a passion for coaching and developing a team of associates through their leadership style
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
• A strategic thinker who can effectively influence and execute against that strategy
• Results-oriented and able to influence across a large group of stakeholders to drive those results
• Team-focused, with demonstrated strong relationship-building and collaboration skills
• An exceptional communicator
• Adaptable and flexible

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 4 years of experience in the banking or financial services industry
• At least 5 years of experience leading in process, project or program management
• At least 5 years of people management experience
• At least 5 years of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 10 years of project management or program management experience
• At least 6 years in the Banking Industry
• At least 3 years of experience in payments
• At least 2 years of experience establishing and managing a project management office in a matrixed environment
• PMP, Lean, Agile or Six Sigma certification

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,100 - $228,400 for Director, Project Management

Richmond, VA: $181,800 - $207,500 for Director, Project Management

Wilmington, DE: $181,800 - $207,500 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).