Executive Desktop Support Engineer - Remote

Job Details:
In this critical role, you will provide premium desktop, mobile and application support specifically to our operating council. This position requires a proactive approach, exceptional technical acumen, and a discreet, professional demeanor.
Responsibilities:
• Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
• Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
• Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
• Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
• VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
• Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
• Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
• Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
• Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.
Qualifications:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong Client on supporting VIPs or executive-level users in a financial institution.
• Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.)
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues quickly and effectively.
• Exceptional communication (written and verbal), interpersonal, and customer service skills.
• Highly Professional and Discreet: Ability to maintain strict confidentiality and exercise a high level of discretion when interacting with executive leadership.
• Self-motivated, proactive, and able to work independently as well as part of a team.