Engineering Technician - Cleared Contractor - C

This job is with Encode, Inc a fully owned subsidiary of Lancesoft
Overall Summary
Provide hands-on maintainance and troubleshooting of hardware issues on computers, monitors, servers, and communication equipment (i.e., Cisco, Dell, Oracle, Client, Client, NetApp)
Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix
Maintain an active record of troubleshooting and repairs using a ticket system
Diagnose, refurbish, and test hardware received from the field and lab
Gather, analyze, and report failure data trends and inventory levels
Inform and interact with the engineering team to recommend solutions to problems
Package, handle, and arrange transportation for incoming and outgoing shipments
Track and follow-up on outstanding equipment returns
Transport/hand-carry equipment between lab, warehouse, and repair facility
Perform software builds on multiple baselines by following detailed procedures
Manage and safeguard assets to include government-furnished property
Process new hardware by tagging and capturing asset information into a database
Perform inventories and audits of hardware and reconcile asset databases
Provide guidance to on-site technicians during quarterly preventative maintenance
Develop test and checkout procedurs for depot repairs
Perform responsibilities in accordance with established procedures
Work requires independent action to resolve issues
Overall Summary
Highly developed support individual contributor.
Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks.
Makes recommendations for solutions.
Works on assignments requiring judgment and initiative.
Nature of Supervision
Works autonomously.
May act as a mentor to lower level peers and provide guidance on tasks.
Communication & Influence
Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. Makes recommendations for solutions.
Innovation & Complexity
Work is structured within identified boundaries and procedures.
May work on assignments requiring judgment and initiative. Uses knowledge and experience to resolve issues.
Organization Impact
Works to achieve operational targets within job area which has impact on the overall achievement of results for the team. Work is of larger scope, typically on less structured task-related activities requiring judgement.
Education & Experience
Requires highly developed job knowledge/skills.
Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
• Ability to read and understand schematics and troubleshooting circuits
• Must have computer/technical background
• Microsoft Windows knowledge