Engineer, Technology Operations Center

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Engineer, Technology Operations Center to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Monitor enterprise systems and services using standard tools and dashboards
• Respond to alerts and incidents, perform initial triage, and escalate as needed; document incident details and resolution steps in the ITSM platform
• Maintain awareness of system health and communicate status updates to stakeholders
• Assist in validating changes and releases during deployment windows
• Participate in shift rotations to ensure 24x7 coverage
• Collaborate with support teams to resolve issues and restore services quickly; support continuous improvement to internal processes
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum one year of recent experience in IT support or operations
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required; certifications such as ITIL, CompTIA Network+, or similar are a plus
• Experience supporting operating systems such as Windows and Linux; proven background of supporting other technologies such as IIS, VMware, Network, Cisco routers/ switches
• Proven experience monitoring platforms and analysis applications such as ServiceNow, SolarWinds, SCOM, Uptrends, Squaredup; solid experience working in cloud environments (AWS, Azure) and knowledge of databases such as SQL and Oracle servers are a plus
• Strong attention to detail and willingness to learn; strong analytical and troubleshooting skills; ability to work under pressure in a fast-paced environment with ability to participate in shift rotations within a 24/7 operation
• Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.