End User Services Support Technician

Description:
We are seeking a personable and dependable End User Services Support Technician to join our team. This role is ideal for someone who enjoys helping others, communicates clearly, and has a solid foundation in troubleshooting common technical issues. While technical skills are important, a positive attitude, empathy, and willingness to learn are what truly set the right candidate apart.
This is not a hardware engineering role - we're looking for someone who can quickly and effectively respond to support inquiries from our end users, providing excellent service and clear communication.
*Responsibilities:*
* Respond to and resolve end user support requests in a timely and professional manner.
* Use remote desktop tools (e.g., BeyondTrust/Bomgar) to assist users.
* Troubleshoot common hardware issues (e.g., laptops, monitors, routers, audio headsets).
* Support both Windows and Mac operating systems.
* Assist with basic application support (e.g., M365 apps, Adobe, browsers).
* Communicate technical issues clearly and empathetically to non-technical users.
* Document issues and resolutions in ticketing systems (we use Remedyforce).
* Escalate complex issues to higher-tier support when necessary.
* Maintain a professional and approachable demeanor at all times.
* Manage multiple support requests efficiently and effectively.
* Contribute to documentation and internal knowledge base.
* Take on additional responsibilities as needed.
*eQualifications:*
* Basic understanding of Windows and Mac operating systems.
* Familiarity with common office applications and internet browsers.
* Experience with remote support tools (BeyondTrust/Bomgar preferred).
* Strong verbal and written communication skills.
* Ability to explain technical concepts in simple terms.
* Experience with ticketing systems (Remedyforce or similar).
* Good time management and multitasking abilities.
* Willingness to learn and grow into new responsibilities.
* Ability to lift up to 40 lbs if needed.
*sPreferred Traits:*
* Patient, empathetic, and customer-service oriented.
* Team player with a proactive mindset.
* Comfortable working in a fast-paced environment.
* Strong interpersonal skills and relationship-building ability.
*Required Skills Skills*
Support, Desktop, Customer service, Technical support, Office 365, Windows 10, Active directory, Windows, O365, Imaging, Service desk, Troubleshooting, customer service oriented, Hardware, Help desk, Deployment, Ticketing system, ServiceNow, Microsoft office, Hardware/software
*Top Skills Details*
Support,Desktop,Customer service,Technical support,Office 365,Windows 10,Active directory,Windows,O365,Imaging,Service desk,Troubleshooting,customer service oriented
*Additional Skills & Qualifications*
The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Chandler,AZ.
*Application Deadline*
This position is anticipated to close on Oct 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.