Employee Relations Manager (Hybrid)

Employee Relations Manager (Hybrid)

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

The Employee Relations Manager is responsible for managing employee-related issues across field operations. This role ensures consistent policy application, manages risk exposure, and promotes a positive and compliant workplace culture in air and ground EMS settings.

Essential Duties and Responsibilities:

• Proactively triage employee concerns, ensuring appropriate assignment for investigation and closely track outstanding cases while coaching and guiding team members through the investigation process and reviewing findings for Tier I and II level cases.
• Conduct virtual and/or onsite interviews to gather and analyze all necessary information and documents related to the investigation.
• Engage critical thinking, and decision-making as to relevant findings of any violations or inappropriate activities with respect to state or federal laws, regulations and/or company policies.
• Craft clear and concise investigation reports that not only outline the allegations but also provide comprehensive reviews of relevant policies, statements, and documents, highlighting key investigation findings.
• Demonstrate full utilization of case management system to input and track cases. Perform data analytical work including creating customized reports for partners and stakeholders that identifies trends and opportunities.
• Foster innovation and work collaboratively to ensure best practice investigative techniques and protocols.
• Apply knowledge of policies, practices, laws and regulations to collaborate with internal business partners to help drive the investigation process.
• Communicate clear rationale/justification for investigation processes and outcomes to appropriate stakeholders.
• Provide status updates on complex ongoing investigations, as needed.
• Partner with key stakeholders and HRBP's and/or People Partners on continuous improvement projects as needed
• 50% to 75% travel required throughout the Northeast region.

Qualifications:

Education and experience:

• Bachelor's degree in Human Resources, Business, or a related discipline that showcases your understanding of workforce dynamics and employee engagement.
• A minimum of 5 years of proven experience in employee relations or human resources, including at least 3 years of handling complex internal investigations across geographically dispersed locations.
• In depth knowledge of federal and state employment laws including Title VII, FMLA, and ADAAA.
• Case management system experience.
• Union experience is a plus.
• Experience working with senior managers on complex cases, disciplinary and termination issues.