ECHO Administrator

Echo Administrator

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career of which you dream.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are seeking an ECHO Administrator to work at our Temecula, CA or St. Paul, MN location in our Vascular division.

The ECHO Administrator will support the ECHO complaint handling system used by Abbott Vascular and Structural Heart, including automation. Maintain user access and training requirements for the system. Maintain internal data to the system. Support business with troubleshooting and tool creation in collaboration with the run team. Supporting changes to the system in collaboration with BTS.

Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.

What You'll Do

• Maintain user access and training requirements for the system.
• Maintain business data in the system (contacts, accounts, part/lot, drug lot, GUIDID information, Device and patient codes, reporting details)
• Creating / supporting refreshable queries that are used as business tools and for automation
• Support business with troubleshooting in collaboration with the run team.
• Work with business to identify low impact changes and implement with the run team.
• Supporting changes and upgrades (driven by regulatory requirements, platform upgrades, business needs) to the system in collaboration with BTS.
• Work with PPG teams to understand ideas for improvement and translate these needs into User Requirements and Functional Requirements and draft / execute UAT
• Work with business to identify business deliverables and implementation timing associated with system changes and coordinate training and execution
• Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks.
• May demonstrate basic project management skills by acting as a project lead on small, well-defined projects.
• Provides guidance to less experienced staff.
• Influence exerted at peer level and occasionally at first levels of management.
• Plans, organizes, and prioritizes own daily work routine to meet established schedule.
• Exercises authority and judgment within defined limits to determine appropriate action.
• Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources.

• Will perform this job in a quality system environment.
• Failure to adequately perform tasks can result in noncompliance with governmental regulations.
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Has a general knowledge of technical alternatives and an understanding of their impact on the systems environment.

Education and Experience You'll Bring

Required Experience

• Bachelor's Degree in a related study or an equivalent combination of education and work experience.
• Minimum 2-5 years of related work experience with a good understanding of specified functional area.
• Working knowledge and application of business concepts, procedures and practices.

Preferred Experience

• Familiar with Excel for use in data transformation, v-lookup and pivot tables.
• Coding experience e.g. Python or C++
• Complaint handling process experience
• Experience in a highly regulated environment

The base pay for this position is $60,000.00 $120,000.00. In specific locations, the pay range may vary from the range posted.