Donor Services Associate - OrderID

DONOR SERVICES ASSOCIATE - TEMP
Schedule : 3 days per week, 8:30 am-3:30 pm (Monday, Tuesday, and Thursday except Thanksgiving week, which will be Monday, Tuesday, and Wednesday). Immediate Start.
Pay : $28/hr (temp)
Location: Manhattan, NY
Job Summary:
A Donor Services Associate is needed to assist the Donor Services Supervisor in gift processing, ensuring that gifts are categorized, tracked, and reported correctly. The associate should also provide timely and professional customer service to Donors and assist in all donor inquiries.
Essential Job Functions:

• Complete Daily Tasks Related to Gift Processing
• Import constituent data into the database
• Import gifts and update donors' biographical data
• Reconcile any gift discrepancies with the gift processing vendor
• Produce and post daily closing reports
• Support the Donor Services (DS) Supervisor in quality assurance and revenue reports
• Maintain a Trusting Relationship with Donors
• Answer donor calls promptly, providing a personalized response to their inquiries
• Proactively notify donors of returned checks, declined credit cards, etc
• When absent, arrange for calls to be answered promptly
• Assist with Gifts Receipting & the Monthly Giving Program
• Create and submit receipts and weekly Welcome Packets to gift processing vendor
• Draft communications and make phone calls to recurring donors to remind and alert them of lapses and changes
• Assist the Database Team with special projects as instructed by the Donor Services Supervisor and Database Manager.
• Creating donor and gift reports for the Development team members under supervision
• Mass updates of donor records in the database
• Assist with the Honor/Memorial Program
• Mail-requested notifications within a week of processing each gift

Responsibilities :

• Exercise discretion in donor and personnel matters, and issues of confidentiality
• Coordinate and collaborate on projects with leaders of the Development Team
• Actively lead and participate in team meetings and team initiatives
• Provide a professional presence as a spokesperson and ambassador representing all aspects of our organization to staff, visitors, volunteers, donors, and external groups
• Seek opportunities for professional growth and maintain professional relationships with peers in other organizations.
• Complete other duties as assigned

Qualifications :

• Understands the organization's Statement of Faith and adheres to the Code of Conduct
• Bachelor's degree preferred or applicable experience
• Have at least two years of relevant work experience
• Experience with a customer relationship management system (Salesforce preferred)
• High proficiency in Microsoft Office with a strong emphasis on Excel
• Demonstrate ability to multi-task, learn quickly, and exercise good judgment
• A high level of integrity that builds trust with internal and external stakeholders
• Have strong interpersonal and customer service skills
• Take direction, creatively problem-solve, and meet deadlines with excellence
• Work independently and collaboratively in a team environment
• Be an analytical process thinker with acute attention to detail
• Have excellent written and verbal communication skills
• Thrive in a fast-paced environment
• Be self-motivated, dependable, and punctual

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.