Director, Quality & Patient Safety (Acute Clinician)

Senior Operations Leader

Works as part of the senior operations leadership team to accelerate the measurable and continual progress in meeting the organization's quality and patient safety objectives. Works collaboratively with Medical Directors, Chief Medical Executive, operational executives, and quality and patient safety executives to develop the strategic plan, set direction, and evaluation of clinical quality management programs. Responsible for overall management of activities and resources as related to planning, budgeting, organizing, staffing, directing, monitoring, controlling, and coordinating the work efforts of the department. Provides direction and ensures effective implementation of the Quality Improvement Program for acute services. Assimilates information to proactively develop quality activities aligned with (affiliate name) strategies and values. Proactively builds strong teams and business relationships, both internally and externally. Serves as a resource and subject matter expert (SME) on aspects of the quality program to develop and influence improvement strategies. Has significant responsibility for working with the organization to pursue operational improvements and efficiencies, supporting the development and implementation of clinical assessment/process improvement and redesign. Pursues opportunities for work that adds value and eliminates waste and redundancy for the organization to help achieve and retain optimal quality outcomes.

Education:

• Bachelor's: Management, public health, nursing, business administration, organizational leadership or related field.

Certification & Licensure:

• RN - Registered Nurse of California
• (OR) MD - Medical Doctor
• (OR) PharmD - Pharmacist
• (OR) PA - Physician Assistant
• (OR) NP - Nurse Practitioner
• CPHQ - Certified Professional in Healthcare Quality (required within one year)

Typical Experience:

• 12 years recent relevant experience.

Skills and Knowledge:

• Leadership and management skills required. Demonstrated leadership skills in a complex environment with the ability to plan, set and accomplish multiple objectives. Proven ability to select, lead, motivate and grow professional staff.
• Expert skills in verbal and written communication when stakes are high.
• Ability to work collaboratively with physicians, hospital executives, health plan personnel, governmental personnel, and colleagues in the foundation and Sutter Health.
• Ability to prioritize, make decisions and set clear expectations for others.
• Must be computer literate, especially with spreadsheet and word processing software.
• Must have detailed knowledge of the clinical, business, operational and financial, and regulatory/compliance aspects of commercial and governmental capitated health care programs.
• Must be well versed in medical foundation and medical group organization and structure.
• Knowledge of state and federal regulations governing immunity for peer review confidentiality.
• Working knowledge of Total Quality Management (TQM)/Continuous Quality Improvement (CQI) in clinical settings.
• Knowledgeable about health care law, regulations, accreditation requirements and clinical standards of practice.
• Understand business planning including analysis, statistics, budgeting, feasibility studies and implementation.
• Ability to function independently with minimal management.
• Understands risk management principles and process.

Job Shift: Days

Schedule: Full Time

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Exempt

Weekly Hours: 40

Employee Status: Regular

Pay Range is $77.70 to $124.32 / hour