Director Patient ExperienceOcala, FL

Director Patient Experience

At AdventHealth Ocala, we relentlessly pursue better health care. It's a rewarding journey one that challenges us in the best possible way and inspires us to imagine what medical care can and should be. We are a nationally recognized medical center with 425 acute-care beds, serving our neighbors in Ocala and Marion counties and the surrounding areas. If you're looking for Ocala hospital jobs, you might be a good fit for our team of Ocala nurses, medical assistants, nurse assistants, patient care and health administration professionals. When you're ready to elevate your career in health care, we invite you to explore the variety of medical jobs in Ocala and our open positions at AdventHealth Ocala.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The Director Patient Experience serves as a change agent for AdventHealth Tampa and the West Florida Division. He/she is responsible for directing consulting, education and initiatives to drive excellence in patient and family experience throughout the organization. This role is instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience, across the continuum of care. The Director develops and monitors a strategic plan for both consulting and education for patient experience, leveraging evidence based best practices. This includes creating programs, development plans, interpreting and segmenting patient experience data for AdventHealth Tampa - developing hypotheses; presenting, communicating and making recommendations across all units and departments regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The Director has a strong foundation and understanding of patient experience surveys and statistical concepts, ensuring that strategies are deployed based on results and greatest need. This highly visible role engages with senior executives and is seen as an expert in the field of patient and family experience. The Director leads a team of patient experience resources that serve AdventHealth Tampa.

Partners with mid-level and senior leadership to educate on patient and family-centered care.

Identifies departments and units requiring focus by monitoring results and action plans.

Collaborates with physicians to enhance communication with patients and families.

Analyzes and translates statistical patient experience results to identify best practices.

Implements experience blueprints and standards for consistent service delivery.

The expertise and experiences you'll need to succeed:

Bachelor's of Nursing

10 years of work experience

5 years of leadership experience

Registered Nurse (RN)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.