Director Patient Access

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

• Leads and directs staff in achieving performance standards while supporting Patient Access leadership to enhance customer satisfaction and financial outcomes
• Serving as a representative of the corporate Patient Access Revenue Cycle Operations department, the role requires close collaboration with facility and regional leadership
• Key responsibilities include overseeing facility-level functions such as registration, financial clearance, counseling, scheduling, bed management, and switchboard operations, with a focus on improving revenue cycle performance and ensuring compliance with audits and service level agreements
• System level, the role leads Optum360 client improvement initiatives and partners with regional and corporate leaders
• Emphasizes leadership development by fostering teamwork, transparency, and accountability, while mentoring staff and emerging leaders
• Ensures compliance with federal, state, and local regulations and drives process improvements in data integrity, quality assurance, and patient satisfaction
• Human resource management duties include hiring, training, evaluating, and retaining staff, as well as managing staffing plans and disciplinary actions
• Engages stakeholders by educating physicians and staff on Patient Access requirements and serving as a consultant and liaison
• Involves preparing reports, analyzing trends, escalating issues as needed, and staying current with industry developments through ongoing professional education and activities
• Onsite in Gilbert Arizona

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• HFMA or NAHAM certification
• 5+ years in a supervisory/management role in healthcare or revenue cycle
• 3+ years in customer service, ideally in healthcare
• Experience with Patient Access technologies
• Proficiency in Microsoft Office Suite

Preferred Qualifications:

• Consulting/project management experience
• Knowledge of payer contracts, compliance, and regulatory standards
• Solid leadership, organizational, and change management skills
• Ability to manage multiple projects and influence stakeholders

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.